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I am getting an error when launching the desktop app. Can you help?

I am getting an error when launching the desktop app. Can you help?

hanif
New member | Level 2

Voici ce qu'on me dit . Anyone knows what to do ?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 15.4.22
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
pid: 28407
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='hanif_i', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='hanifair', pw_dir='/Users/hanif_i', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hanif_i', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='hanifair', pw_dir='/Users/hanif_i', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/Applications/Dropbox.app/Contents/Resources'
real_path=u'/Applications/Dropbox.app/Contents/Resources'
mode=040755 uid=502 gid=20
parent mode=040755 uid=502 gid=20
HOME: u'/Users/hanif_i'
appdata: u'/Users/hanif_i/.dropbox/instance1'
real_path=u'/Users/hanif_i/.dropbox/instance1'
mode=040700 uid=502 gid=20
parent mode=040700 uid=502 gid=20
dropbox_path: u'/Users/hanif_i/Dropbox'
real_path=u'/Users/hanif_i/Dropbox (Synergy)'
not found
parent mode=040755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'
real_path='/Applications/Dropbox.app/Contents/MacOS/python'
mode=0100755 uid=502 gid=20
parent mode=040755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
not found
parent not found
tempdir: u'/var/folders/cq/ynsrvccn5nx31b8j50tbjz9h0000gp/T'
real_path=u'/private/var/folders/cq/ynsrvccn5nx31b8j50tbjz9h0000gp/T'
mode=040700 uid=502 gid=20
parent mode=040755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyo", line 542, in wrapper
File "dropbox/client/main.pyo", line 4531, in finish_dropbox_boot
File "dropbox/client/main.pyo", line 4420, in _init_components_for_account
File "dropbox/client/main.pyo", line 4738, in finish_sync_engine_setup_for_account
File "dropbox/sync_engine_adapter/adapter.pyo", line 1209, in mount_dropbox_folder
File "dropbox/_sync_engine_packages/stable/sync_engine.pyo", line 654, in mount_dropbox_folder
File "dropbox/_sync_engine_packages/stable/block_cache.pyo", line 45, in __init__
File "dropbox/_sync_engine_packages/stable/block_cache.pyo", line 55, in _compute_max_size
File "dropbox/_sync_engine_packages/stable/file_system/util.pyo", line 90, in wrapped
File "contextlib.pyo", line 35, in __exit__
File "dropbox/shared/error_util.pyo", line 48, in convert_error
File "dropbox/shared/error_util.pyo", line 35, in convert_error
File "dropbox/_sync_engine_packages/stable/file_system/util.pyo", line 90, in wrapped
File "dropbox/_sync_engine_packages/stable/file_system/pythonos.pyo", line 128, in get_disk_space_info
FileNotFoundError: [Errno 2] No such file or directory: '/Users/hanif_i/Dropbox/.dropbox.cache/prefetch_cache'

c4cdbd92d697a7a9615ca10334181ea5

5 Replies 5

Re : ERREUR AUTORISATION

hanif
New member | Level 2

PROBLEM SOLVED with link. Install then it clears the problem automatically.

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-17-3-28/m-p/199007#M3559

Re : ERREUR AUTORISATION

Gnoseologico
New member | Level 2

I have the same problem, I tried to download that beta build but no luck 😕

 

Here is my error file:

 


bn.BUILD_KEY: Dropbox
bn.VERSION: 17.3.28
bn.DROPBOXEXT_VERSION: 8.0
bn.is_frozen: True
pid: 3132
cwd: u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1'
     real_path=u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1'
               mode=040777    uid=0    gid=0
     parent    mode=040777    uid=0    gid=0
HOME: None
appdata: u'C:\\Users\\mono\\AppData\\Local\\Dropbox\\instance1'
         real_path=u'C:\\Users\\mono\\AppData\\Local\\Dropbox\\instance1'
                   mode=040777    uid=0    gid=0
         parent    mode=040777    uid=0    gid=0
dropbox_path: u'C:\\Users\\mono\\Dropbox'
              real_path=u'C:\\Users\\mono\\Dropbox'
                        not found
              parent    mode=040777    uid=0    gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                          mode=0100777    uid=0    gid=0
                parent    mode=040777    uid=0    gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
                          not found
                parent    not found
TMP: C:\Users\mono\AppData\Local\Temp
TEMP: C:\Users\mono\AppData\Local\Temp
tempdir: u'c:\\users\\mono\\appdata\\local\\temp'
         real_path=u'c:\\users\\mono\\appdata\\local\\temp'
                   mode=040777    uid=0    gid=0
         parent    mode=040777    uid=0    gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyo", line 5615, in main_startup
  File "dropbox\client\main.pyo", line 2346, in run
  File "dropbox\client\ui\qt\__init__.pyo", line 482, in mainloop
  File "dropbox\client\ui\server_views\qt\__init__.pyo", line 98, in <module>
  File "dropbox\client\ui\server_views\qt\test.pyo", line 72, in <module>
  File "dropbox\client\ui\server_views\qt\web_engine.pyo", line 32, in <module>
  File "PyQt5\QtWebEngineWidgets.pyo", line 12, in <module>
  File "PyQt5\QtWebEngineWidgets.pyo", line 10, in __load
ImportError: DLL load failed: Impossibile trovare il modulo specificato.


Anything else I can try?

Re : ERREUR AUTORISATION

Jane
Dropboxer

Hey Gnoseologico

 

Thanks for getting in touch with us here, we can definitely assist with this error!

 

Can you please log a ticket with us and let me know your ticket ID once you have done so in your reply, since we need to have a closer look at your account? 

 

Thank you in advance for that, looking forward to hearing back from you. 

 

Kind regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re : ERREUR AUTORISATION

Gnoseologico
New member | Level 2

@JaneA wrote:

Hey @Gnoseologico

 

Thanks for getting in touch with us here, we can definitely assist with this error!

 

Can you please log a ticket with us and let me know your ticket ID once you have done so in your reply, since we need to have a closer look at your account? 

 

Thank you in advance for that, looking forward to hearing back from you. 

 

Kind regards, 

JaneA


Thanks for your reply Jane, i just opened a ticket, here's my ID: #5612502

Let me know if you need anything else 🙂

Re : ERREUR AUTORISATION

Jane
Dropboxer

Gnoseologico thank you for getting back in touch with me, much appreciated!

 

I have followed-up on that. Can you please check your inbox for the reply nad let me know if you cannot locate it? 

 

Hope this gets resolved soon. 

 

Kind regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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    Gnoseologico New member | Level 2
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    hanif New member | Level 2
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