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I can no longer access the menu from the Dropbox icon to apply selective sync, any help?

I can no longer access the menu from the Dropbox icon to apply selective sync, any help?

rachelsolo
Helpful | Level 5

The dropbox icon in my tool bar no longer gives me the option to bring up preferences and do a selective sync.  Any ideas what might have happened or how I fix it?

1 Accepted Solution

Accepted Solutions

Re: Dropbox sync

rachelsolo
Helpful | Level 5
I finally got sorted.

View solution in original post

5 Replies 5

Re: Dropbox sync

Daphne
Dropboxer

Welcome to the Dropbox Community @rachelsolo!

When you click on the Dropbox icon in your menu bar/system tray, do you still see the small window showing your recent activity and notifications? In the top right corner of this window you should see a profile picture icon or an icon with your initials (if you haven't added an image to your account profile) which replaced the gear icon.

If you don't see this then please send along a screenshot (excluding any personal info) of what you do see when you click the Dropbox icon.

Let me know what you find and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox sync

rachelsolo
Helpful | Level 5
Hi Daphne. I’ve just gone to bed (early start). Thanks for your reply. I’ll screenshot tomorrow and send what I see.

Re: Dropbox sync

Daphne
Dropboxer

No problem at all @rachelsolo!

I'll be ready and waiting when you have the time to continue with this.

Have a good rest! :sleeping:


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox sync

rachelsolo
Helpful | Level 5
I finally got sorted.

View solution in original post

Re: Dropbox sync

Daphne
Dropboxer

Hey there @rachelsolo, hope you had a good weekend!

I'm glad to hear that the issue is resolved now, would you mind letting us know what did the trick for you in the end? I'm sure it will be helpful for anyone who might be facing the same issue.

Let me know if you can - thanks!

 

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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