I am having a problem with my Dropbox app and although I have seen problems on this forum with people blaming it on the High Sierra upgrade, my issue pre-dates that OS upgrade.
I am trying to open my Dropbox app to change a setting, but when I double click on the app, or use the Open command in the File menu, the only thing that happens is the Finder window dims like something is opening, but then, nothing happens. The same thing is happening on my wife's Mac Book Pro.
The good news is that the Dropbox service is still working perfectly for us, as it has for several years.
I wanted to try just a simple uninstall and reinstall but although the app shows no reponse when I click on it, when I try to drag the icon to the trash I get this message:
The item “Dropbox.app” can’t be moved to the Trash because it’s open.
I did a restart but the problem remains. The Force Quit Applications menu does not show the Dropbox app as open. However the Activity Monitor does show it as being used.
Perhaps I'm missing something here, but I do not see anything in the advanced reinstall page about for forcing an unresponsive app to quit. The references to using Terminal all come after quiting the app and uninstalling it. As I stated above, I get an error message when I attempt to move the app icon to the trash.
The good news is that when I used the instructions in the section titled "If you're having trouble uninstalling the Dropbox app, follow these steps:" I was able to quit all of the Dropbox functions that were running. I did this working through Activity Monitor and after that I was to drag the app out of the applications folder and into the trash. After that I did a reinstall using a disk image of Dropbox 57.4.89
The bad news is that after the reinstall the app behaved in EXACTLY the same way as before, not opening, etc.
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