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I can't automatically upload my photos to my account

GZnarG
Explorer | Level 3

Dropbox mobile photo auto-uploading is unreliable at best.  It has worked in the past for years, but now I can only upload files one at a time. I can see my online files. The settings have automatic upload turned ON.  I have a home computer synced to the same account and can see the files.  I have reloaded the mobile app and the home computer app is also set to receive mobile photos and recognizes my phone.  I have tried it with the phone linked to a wi-fi system or allowed Dropbox to use my Sprint account data.  No difference.  Nothing makes a difference.  About to kill Dropbox.

5 Replies 5

Re: Mobile upload unreliable

Dropboxer
Dropboxer
Hey there @GZnarG, sorry to hear about that.  
 
From what I understand, you’re having some trouble with camera uploads, but could you please elaborate a bit so as to have a better understanding of the behavior? For example:
  • Are your photos and videos not uploading automatically?
  • Have you tried toggling the camera uploads option off and on again?
  • Are you trying to upload the photos/videos through the mobile app or the desktop app? 
  • Are you getting any errors? If so, a screenshot (without any personal info) would be very helpful. 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Mobile upload unreliable

GZnarG
Explorer | Level 3

Lusil,

Thank you for your reply.  I am trying to auto-upload from my Android (Samsung S7) cell phone to my account.  I have toggled the camera upload switch numerous times.  I have reloaded the app.  I have reload my home computer app.  I have told the cell phone that I have a home computer and had it take a picture of the UPC code provided in the set up.

I get no mobile uploads regardless of whether the system has the Wi-Fil data link active or is using the SPRINT GTE (5.  It makes no difference whether the cell is charged or not or whether it is actively charging (wireless).

There are no errors displayed.  The pictures simply do not transfer, nor do I get the usual ding-a-ling from the home computer when a mobile file uploads to the cloud and syncs to my home computer.

Re: Mobile upload unreliable

Dropboxer
Dropboxer
Thanks for getting back to me, @GZnarG
 
I’ve followed up with a ticket at the email address associated with your Community profile, so please check your inbox for my latest message and we’ll take it from there. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Mobile upload unreliable

GZnarG
Explorer | Level 3

Lusil,

Well it's almost four month later.  Dropbox uploaded for a while and uploads file randomly.  The latest batch are not uploading.  Last weeks did.  I'm looking for another service as this is pathetic.

Re: Mobile upload unreliable

Dropboxer
Dropboxer

Sorry to hear that you're still having trouble with this, @GZnarG.

I'd be more than happy to look into this over email with you, so as to have a more in-depth investigation. Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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