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I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

Tryed it on windows and on my android phone, but nothing works! I'm afraid that my account will be downgraded if i don't succeed.

13 Replies 13
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Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

I'm having the exact same issue. We need to fix this problem ASAP before my account gets downgraded too.

Highlighted

Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

Same problem here - 14th Feb in the UK

"We were unable to process your information. Please try again."

Tried various browsers and devices. The card I'm using is fine.

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Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

I'm having the exact same issue as all of you. Have tried to change to paypal and monthly payment but nothing works!!

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Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

Same problem here, tried everything, all my different credit cards and paypall but I get "We were unable to process your information..." no matter what, and I use my cards online or paypall every day!

Edit: I waited a day and tried again, and it worked. Don't know why though, so I can't really help anyone else, sorry.

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Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

Same here. Slight panic.

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Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

same here. how do I get hold of someone at Dropbox who can help me?

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Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

same here. i have to renew my subscription and i can't

Highlighted

Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

Same here. What should I do to renew my subscription?

Highlighted

Re: I can't change my creditcard, always the message 'we were unable to process your information, please try again'

New member | Level 1
New member | Level 1

Found the solution! My MasterCard does not allow recurring payments to be attached to it. This is how Dropbox requests the funds when trying to renew subscription. The solution is to cancel your subscription completely, and then upgrade your account – resupplying yoru card details. I just did it, payment went through. Dropbox can you PLEASE look into changing the way you request funds? Clearly some of your clients cannot pay that way! 

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