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I can't create Dropbox folder on my computer, ubuntu 18.04

I can't create Dropbox folder on my computer, ubuntu 18.04

redshift
New member | Level 2

Good afternoon,

when i had ubuntu 16.04 on my computer, I have installed Dropbox desktop version,

and I had local synchronizable Dropbox folder.

But on Ubuntu 18.04 I followed instructions https://www.dropbox.com/ru/install-linux,

and I could not properly install Dropbox desktop.

I press "sign in" in Desktop version, after this action my browser opens and I see Dropbox log in page. I succesfully log in, but after that I can't see created local Dropbox folder.

Maybe, I missed something? Thank you.

1 Accepted Solution

Accepted Solutions

Re: I can't create Dropbox folder on my computer, ubuntu 18.04

redshift
New member | Level 2

Oh, I have unlinked old devices, then I pressed the button "Proceed with installation"

and finally I get Dropbox folder on my computer. Magic

 

Thank you for the help.

View solution in original post

3 Replies 3

Re: I can't create Dropbox folder on my computer, ubuntu 18.04

Daphne
Dropboxer

Hey @redshift, thanks for reaching out to us here!

You mentioned that you weren't able to properly install the desktop app. Did you receive any error messages when installing or are you just referring to the missing folder?

Could you just double checking if the sign in was successful via the desktop app, and see if it's still showing the "Sign in" option there?

Also, would you mind letting me know a little more about your computer's current set up? You can have a look at the desktop app system requirements from here.

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: I can't create Dropbox folder on my computer, ubuntu 18.04

redshift
New member | Level 2

Oh, I have unlinked old devices, then I pressed the button "Proceed with installation"

and finally I get Dropbox folder on my computer. Magic

 

Thank you for the help.

View solution in original post

Re: I can't create Dropbox folder on my computer, ubuntu 18.04

Daphne
Dropboxer

Thanks for getting back to me here @redshift!

I'm glad to hear that you got to the bottom of this, awesome job on the troubleshooting there. :grin:

I appreciate you taking the time to share this with us here too, I'm sure that this will be helpful to others who are having the same issue.

If there's anything else I can help with, don't hesitate to get back to me here.

I hope you have a wonderful weekend ahead!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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