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I can't download a file from a shared link

I can't download a file from a shared link

oleiscoool
New member | Level 2
1 Accepted Solution

Accepted Solutions

Re: wont download

Lusil
Dropboxer
Hey there @oleiscoool!
 
Have you tried switching browsers, using incognito/private browsing and ensured that you’re not running any browser extensions? 
 
If that doesn’t work, I’d kindly recommend moving this discussion via email so as to further investigate. In this case, you can contact our Support team, or I can contact you via email at your email address associated with your Forum profile. 
 
Let me know of any updates. :slight_smile:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

3 Replies 3

Re: wont download

Lusil
Dropboxer
Hey there @oleiscoool!
 
Have you tried switching browsers, using incognito/private browsing and ensured that you’re not running any browser extensions? 
 
If that doesn’t work, I’d kindly recommend moving this discussion via email so as to further investigate. In this case, you can contact our Support team, or I can contact you via email at your email address associated with your Forum profile. 
 
Let me know of any updates. :slight_smile:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: wont download

sylvieutila
New member | Level 2

Did not help at all!

Re: wont download

Lusil
Dropboxer
 
Could you please provide some additional info as to what it is you’re having trouble with? Any screenshots (without personal info) would also be very helpful. 
 
Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropboxer
  • User avatar
    sylvieutila New member | Level 2
What do Dropbox user levels mean?
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