I can't install Dropbox desktop on my Win 10 64

[mgabc]

I run Win 10 64 bit 1809 17763.253 - dropbox has stopped working, would not uninstall, i have deleted every trace of it and cannot install any version, online or offline, with or without antivirus.  I have much work to do through it with a colleague and cannot figure out how to overcome this issue.  Any advice?  thank you! Bogdan

[Lusil]

Sorry to hear that, Bogdan. 

Could you please let me know if you’re getting any error during the installation process? If so, could you please send me a screenshot (excluding any personal info) so as to have a better understanding of your concern?

Any additional info would be greatly appreciated. Thanks in advance!

[mgabc]

It comes up as error 2.

[mgabc]

and the unistall process always fails about 2/3 through the thing - Uninstall failed is the message. thank you so much!

[Lusil]

Thanks for the swift reply, Bogdan. 

In this case, I’d recommend checking out this thread and follow what @Jane outlines to resolve this.

If you’re still having trouble, let me know and I’ll make sure to get back to you as soon as possible. 

[mgabc]

thank you! i have gone through this process three times and still got nowhere... that is why i decided to write to you. i have no idea how to proceed from here... 

[mgabc]

tried again - found a file in appdata\roaming\dropbox\installer - i am trying to attach it here but it won;t let me...

[mgabc]

it says An Unexpected Error has occurred.

[Lusil]

No worries, @mgabc. 

Just to ensure troubleshooting:

@mgabc wrote:

dropbox has stopped working, would not uninstall, i have deleted every trace of it and cannot install any version

Could you please check that you've unlinked your account from the computer? Furthermore, you mention that:

@mgabc wrote:

found a file in appdata\roaming\dropbox\installer

From what I understand, what you see is also outlined in the steps outlined here. For this reason, could you please try removing the file in question and then re-installing the desktop app once again? Maybe that will do the trick. 

Let me know how it goes!

[mgabc]

thank you! i tried all these operations. cleaned everything up, unlinked all computers from the account, signed out online... but still the same error 2 when trying to install... not sure what  to do next...