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I run Win 10 64 bit 1809 17763.253 - dropbox has stopped working, would not uninstall, i have deleted every trace of it and cannot install any version, online or offline, with or without antivirus. I have much work to do through it with a colleague and cannot figure out how to overcome this issue. Any advice? thank you! Bogdan
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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It comes up as error 2.
and the unistall process always fails about 2/3 through the thing - Uninstall failed is the message. thank you so much!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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thank you! i have gone through this process three times and still got nowhere... that is why i decided to write to you. i have no idea how to proceed from here...
tried again - found a file in appdata\roaming\dropbox\installer - i am trying to attach it here but it won;t let me...
it says An Unexpected Error has occurred.
No worries, @mgabc.
Just to ensure troubleshooting:
@mgabc wrote:
dropbox has stopped working, would not uninstall, i have deleted every trace of it and cannot install any version
Could you please check that you've unlinked your account from the computer? Furthermore, you mention that:
@mgabc wrote:
found a file in appdata\roaming\dropbox\installer
From what I understand, what you see is also outlined in the steps outlined here. For this reason, could you please try removing the file in question and then re-installing the desktop app once again? Maybe that will do the trick.
Let me know how it goes!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
thank you! i tried all these operations. cleaned everything up, unlinked all computers from the account, signed out online... but still the same error 2 when trying to install... not sure what to do next...
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