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I can’t install dropbox after cleaning my computer

I can’t install dropbox after cleaning my computer

Sara_Sw
Explorer | Level 3

I use dropbox in 3 different computers.  I cleaned my old computer and installed  windows 10 a week ago. Since than I can't use dropbox again with this computer and the system recognizes it as a new computer although it's not.

What can I do?

Thank you in advance.

9 Replies 9

Re: I can’t install dropbox after cleaning my computer

Walter
Dropboxer

Hi there @Sara_Sw; welcome aboard and thanks for using Dropbox!

 

Could you unlink any devices that might be putting you over your account's device limit from your Security page and then try installing our desktop app on your computer again? 

 

Specifically, you can see the list of your connected devices here:

Let me know if this helped! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can’t install dropbox after cleaning my computer

Sara_Sw
Explorer | Level 3

Thank you, Walter! It helped a lot.

 

Dropbox start to back up my desktop and my downloads. I want to back my documents only.

In preferences – backup – I chose to keep backup only to my documents and I have got the message “move document folder back to its default location, then try again.”

 

What do have to do? Where do I have to move the folder?

 

Thank you in advance.

 

Re: I can’t install dropbox after cleaning my computer

Walter
Dropboxer

Could you send me a screenshot of the exact prompt you get, Sara? 

 

While we're at it, do you happen to get an option to Reset OS folder locations when you press 'Alt' + 'h' on the account tab through the app's preferences? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can’t install dropbox after cleaning my computer

Sara_Sw
Explorer | Level 3

Screenshot 2020-10-29 19.38.43.png

Re: I can’t install dropbox after cleaning my computer

Daphne
Dropboxer

Thanks for the screenshot @Sara_Sw!

 

Is it possible that you backed up this folder before the re-install?

 

Can you navigate to your OS Documents folder (not the one in Dropbox) and then follow these steps:

  1. Right click the folder.
  2. Choose "Properties".
  3. Go to the "Locations" tab.
  4. Under the current folder path, check the path shown there.

Please let me know what you see as the current path there. Cheers!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can’t install dropbox after cleaning my computer

Sara_Sw
Explorer | Level 3

Hey,

 

I changed the location of the files to C/Users but still dropbox back up my Desktop file.

What can I do?

Thank you. 

Re: I can’t install dropbox after cleaning my computer

Walter
Dropboxer

Did you disable the feature through the app's preferences, Sara? 

 

By the way, if you're still having issues with this @dironori, could you elaborate on the problem you're facing or even start a new thread about it? 

 

Thank you both!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Back up

Sara_Sw
Explorer | Level 3

Hey,

 

I changed the location of the files to C/Users but still dropbox back up my Desktop file.

I did it in the application.

What can I do?

Thank you. 

Re: I can’t install dropbox after cleaning my computer

Walter
Dropboxer

Hey again, Sara; how are you today?

 

I'm sorry to ask, but you haven't clarified if you did disable the computer back up feature yet. 

 

Could you let me know if you did after all and how did it work out?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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