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I can't open Dropbox on my desktop

New member | Level 2
New member | Level 2

whenever I try to open dropbox on my mac desktop I get this popup

Screen Shot 2019-12-16 at 1.31.06 PM.png

 

this is the code in the link 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 86.4.146
bn.DROPBOXEXT_VERSION: f/private/var/folders/9j/vv4xx2mj7n35yz3w83vzqw1w0000gn/T/dropbox_errorqsr6hywe.txtailed
bn.is_frozen: True
machine_id: eda2e4a2-53a1-5951-b428-7457a76f010c
pid: 7871
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Sam', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sam Ostara', pw_dir='/Users/Sam', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Sam', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sam Ostara', pw_dir='/Users/Sam', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sam', 'hazelthomas', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sam', 'hazelthomas', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Sam'
appdata: '/Users/Emma/.dropbox/instance1'
real_path='/Users/Emma/.dropbox/instance1'
not found
parent not found
dropbox_path: '/Users/Emma/Dropbox'
real_path='/Users/Emma/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/9j/vv4xx2mj7n35yz3w83vzqw1w0000gn/T'
real_path='/private/var/folders/9j/vv4xx2mj7n35yz3w83vzqw1w0000gn/T'
mode=0o40750 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1288, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/Emma'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7880, in main_startup
File "dropbox/client/main.pyc", line 3212, in run
File "dropbox/client/main.pyc", line 1736, in startup_low
File "dropbox/client/main.pyc", line 1315, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/Emma'

1 Reply 1
Highlighted

Re: i can't open dropbox on my desktop

Dropboxer
Dropboxer

Hey @samthecelestial, thanks for providing me with a screenshot of the error message and the error log - definitely gives a solid understanding of the behavior!

To resolve this, you'll have to reset the desktop app's settings, so please make sure to take a note of any selective sync settings you have since you'll need to reapply them. Don't worry though, this won't affect or remove the existing files in your Dropbox folder.

  1. Save and quit all programs accessing files in the Dropbox folder.
  2. Open your Terminal app (can be found at /Applications/Utilities/Terminal).
  3. Copy and paste the following line into the Terminal and press enter - please make sure to copy and paste this command (don't type it by hand), as getting it wrong could cause harm: sudo mv ~/.dropbox ~/.Trash/dropbox.old
  4. You'll then be prompted for your computer's admin password (not your Dropbox password) after entering the first command. After you type it, press enter and you'll know that these instructions complete normally once the initial line of text comes up again. If the command returns with an error, or doesn't respond after an hour, you may want to try restarting your computer and trying this step again.
  5. Once all this is complete, restart the Dropbox desktop app from the Application folder, sign in, and apply any selective sync settings you previously had. Your account will take a few moments to reindex the files and sync any pending changes.

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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