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I can't open Microsoft files on my mobile devices as I'm getting an error.

Helpful | Level 6

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.

2 Accepted Solutions

Accepted Solutions
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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Dropboxer
Dropboxer

Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

Our engineers are already aware of the problem and are investigating.  

I'll make sure to circle back here to let you know more as soon as I have an update to share. 

For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

Thank you all for your diligence and have a great rest of your day.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Dropboxer
Dropboxer
Hello to all! 
 
We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
 
If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
 
Thanks again to everyone for your reports & sticking with us on this discussion! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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173 Replies 173
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Error connecting an file

New member | Level 2
New member | Level 2

In my outlook I try to add an file from Dropbox. For some documents I try to insert I get an error. 

I open the mail in Outlook (Ipad IOS) 

I pinpoint my finger in the mail 

Insert new document 

Browse through Dropbox 

--- Most of the documents I can insert, some of them are pending a long time ending with the message --> No communication possible with a helperapp. (translated from Dutch Geen communicatie mogelijke met een helperapp.) 

 

Thanks for support and suggestions  

Highlighted

Re: Error connecting an file

Dropboxer
Dropboxer

Hey there @HarmenJan - sorry to hear that!

Could you send me a screenshot of the exact error you get so I can have a better understanding of the matter at hand?

In the meantime, can you see if you're using the most updated versions of your email app (Outlook), our mobile app's as well and perhaps your iPad's OS?

Also, is this mail app (Outlook) connected to your Dropbox account? Do you see it under the "Connected Apps" on your account's Security page

Let me know what you find and we'll take it from there Harmen!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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I have an issue with accessing my Excel and Word files on mobile devices. Any ideas?

New member | Level 2
New member | Level 2

"Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?"

It has not been moved, renamed or deleted.

It has only just happened since I updated the app to version 130.2.2.

Highlighted

Dropbox won’t let me open word documents. Says no network connection.

Helpful | Level 5
My iPad isn’t on my cell plan so there’s no cellular in the settings. It worked this morning to pull up documents from Dropbox into word to edit them, and now it won’t work and just keeps giving me the error message “No network connection”. However, it is connected to the network, all the other apps work, and I’m able to save things from online TO Dropbox, and view them on Dropbox. I just can’t open them in word. HELP! I got this dang iPad to do schoolwork, and now I can’t.
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Re: Dropbox won’t let me open word documents. Says no network connection.

New member | Level 2
New member | Level 2
Same here but with every single office app in my iPhone. It seems the connection between Dropbox and MS office apps is down
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Re: Dropbox won’t let me open word documents. Says no network connection.

Helpful | Level 5
That makes me feel better at least. Maybe I’ll check back later to see if it’s up and running. 😰
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Re: Dropbox won’t let me open word documents. Says no network connection.

Helpful | Level 5

Same here, hopefully they fix it soon

Highlighted

Re: Dropbox won’t let me open word documents. Says no network connection.

Explorer | Level 4

Having the same problems, network error connection between dropbox and all office365 apps. Just started over the last few hours. 

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Re: Dropbox won’t let me open word documents. Says no network connection.

Helpful | Level 5

Just talked to Dropbox support. Microsoft has withdrawn support for accessing and saving to Dropbox from within their iOS apps. You can copy a file from Dropbox to Microsoft but not save it back. 

Very frustrated. 

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