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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Dropboxer
Dropboxer

Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

Our engineers are already aware of the problem and are investigating.  

I'll make sure to circle back here to let you know more as soon as I have an update to share. 

For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

Thank you all for your diligence and have a great rest of your day.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Helpful | Level 5

You need first to install an old version of iTunes on your Mac (version 12.6.4 is the latest one that deals with apps installation) https://secure-appldnld.apple.com/itunes12/091-60759-201803029-1F70CB08-3131-11E8-9791-31052B2AA206/...

then on your Mac you open the folder /Mobile apps within the /Music/iTunes library folder and search for excel.ipa file

you open your backup disk and search for an older version of this excel.ipa file and replace the newer one  

 

then you suppress Excel on your iPhone/iPad

then you plug your iPhone or iPad with the lightning/usb cable to your Mac and after selecting your iPhone within iTunes, in the app section you drag Excel to your iPhone. That will install the "old" version of excel on your iphone 

 

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Dropbox can’t open or synchronise any Word, Excel, PowerPoint Office IOS in iPad

New member | Level 2
New member | Level 2

Hello

Hope you can help me. Yesterday all worked perfectly. 

Today Im having trouble getting into my dropbox from the word app (all office) on my ipad. I can get straight into my files on the dropbox app but cannot open them in word, edit them or access any dropbox file through any office ios app. 

Please help! This has been driving me crazy.

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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Helpful | Level 5
ok thanks a lot although I unfortunately I have windows :-(
Highlighted

Re: Dropbox can’t open or synchronise any Word, Excel, PowerPoint Office IOS in iPad

Helpful | Level 5
it appears to be an issue since the new dropbox update, see previous messages, dropbox are working to fix it
Highlighted

Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Explorer | Level 4

I have a temporary workround for reading dropbox Excel files from my iPhone.

Click "Open" (file symbol) at the bottom of Excel. This takes you to Places. Click "... More". Click "Browse" (file symbol) at the bottom of the page. This takes you to a list of recent files which you can download and open. You can autosave but cannot save a copy as you get the "Cannot Open Folder on Server" error message.

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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Helpful | Level 5
WORKAROUND FOUND! while waiting for a solution fron dropbox or ms I found this workaround: I can open and save my ms office files stored in dropbox form ms office apps passing through “ios file app”, in ms word (or excel) tap on “other” than get dropbox through file app it seems to work for opening and saving
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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Experienced Collaborator | Level 12

@Walter, I submitted a more detailed report, ticket #8901765

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Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Helpful | Level 5

Thank you Walter, looking forward to the fix/update

Highlighted

Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

Helpful | Level 5

Thanks, I have Windows too

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