I can't see my business folders when I try to access selective sync settings

[heidi8]

Hi, I am a new employee, I have been invited to join, I am on the list of members. However, when I try to access either through the internet login or via the icon/preferences/sync to selective sync, none of the company files are visible. Not sure how to get to accessing the company drop box, help please!

[Jay]

Hi Heidi, if you’ve just joined a team, it’s possible they haven’t actually invited you to any team or shared folders yet.

Could you check with the team admin to see if this is the case?

Let me know how it goes!

[heidi8]

Thanks for such a quick reply Jay. I got an invitation and clicked on it, I come up in the team members list now, but otherwise no access. When I try to selective sync, no folder list of company folders shows up. 

[Jay · Accepted solution]

Selective sync only allows you to prevent folders that are already on your account online from syncing to your machine.

If you’re not seeing any folders when you login to the site, it means you’re not a member of any folders. The admin will need to invite you to these folders, which is a separate process from their end aside from inviting you to the team itself.

Hope this helps to clarify matters!

[heidi8]

Jay, thanks so much for the info, I am now in the system. Nowhere in the setup info does it say to do this that I could see! And I read it several times. Cheers.

[Jay]

Glad to hear that you’re able to access the folders now!

Have a great day. 🙂