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I can't see the extra features given with the new Dropbox Plus subscription, why is that?

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Re: Smart Sync function missing - DropBox Plus on MacOs 10.14. Mojave

Explorer | Level 4

Hi there, I'm experiencing the same dilemma too. I'm a Plus user and yes I've read the Plus user's feature it does state that Smart Sync is included but I can't seemed to find this feature under the 'Sync' tab of DB's preference. 

Appreciate the help. Thanks in advance.

DropBox version 75.3.114

MacBook Air 2018, MacOs 10.14.5

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Re: Smart Sync function missing - DropBox Plus on MacOs 10.14. Mojave

Dropboxer
Dropboxer
 
I’ve merged your posts to this thread here to keep all queries about the new Dropbox Plus features in one place. As the accepted solution here mentions, as an existing Dropbox Plus user, you will see these features rolled out to your account soon.
 
Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync function missing - DropBox Plus on MacOs 10.14. Mojave

Explorer | Level 4

Hi Daphne, Thanks a lot!!!

Everything's fine - I was just afraid my MacBook wouldn't work properly...
Can't wait to see the new function!

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Re: I am a plus user when it has the 1TB space. Now the plus users get 2TB space. Do I suppose to ge

New member | Level 2
New member | Level 2

Thanks! today when I logged in, it shows the dialogue"new plus plan" by itself. And then I checked the space, it increased to 2TB.

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Re: I am a plus user when it has the 1TB space. Now the plus users get 2TB space. Do I suppose to ge

Explorer | Level 3
I logout and back in to NO increased stortage
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Re: I am a plus user when it has the 1TB space. Now the plus users get 2TB space. Do I suppose to ge

Dropboxer
Dropboxer

Hey @NikonPhotoPro, hang tight; we’re currently working to make this available to all our Plus users! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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No Ability to Smart Sync?

New member | Level 2
New member | Level 2

Hello, I am not finding an ability to set folders to Smart Sync. I can't find anything within the context menu. We're new to Dropbox, so went wild loading files locally... and our OS drive is down to about 10GB free. The culprit, of course, are the copies of the photos I put into the Dropbox folders I created within C:\Users\[AdministratorAcct]\Dropbox. We are Dropbox Plus customers, but can't find anywhere or any ability to make the files cloud-based only. The local utility is 74.4.115 on Windows 10.

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Re: No Ability to Smart Sync?

Dropboxer
Dropboxer

Hey there @katielu82 - sorry to hear that.

I've moved your post under this thread so as to ping you with some suggestions and to keep things neat around our Community since it's practically the same inquiry as the OP was having. 

To cut things short, we're gradually rolling these changes out to our users so the Smart Sync feature might take some days to surface on your Dropbox Plus account. 

In the meantime, you can use our selective sync feature to free up space on computers with limited hard drive. 

I hope this helps and please let us know if you have any more questions Katie!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox Plus 2tb, Rewind and Smart Sync

New member | Level 2
New member | Level 2

I’ve had Dropbox Plus for over a year. I’m not seeing the new features on my account (i.e. 2tb, Rewind and SmartSync). Help!

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Why my dropbox Plus doesnt have 2TB ?

New member | Level 2
New member | Level 2

How do i get the 2TB out of dropbox plus ? it only gives me 1TB

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