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I can't seem to get a proper download of the desktop app

Explorer | Level 3

Hello!

I have problem with downloading Dropbox to my computer. I only get a icon of dropbox that is grey and when I click on it , It says that its update and when i try to log in nothing happens.

Thanks in advance.

3 Replies 3
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Re: Problem with downloading

Dropboxer
Dropboxer
Sorry to hear that, @JennyNordin
 
Initially, could you please send me a screenshot (omitting personal info) of what you’re seeing so as to have a better understanding of what your concern? Any additional info on this would also be very helpful. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Problem with downloading

Explorer | Level 3

Hi.

I have taken a screenshot now. Down in the right corner you can se a dropbox icon that is grey. When I click on it, it stands: Updating dropbox account. 

When I try to log in it just hungs up.

Thanks in advance!Skärmklipp.PNG

Highlighted

Re: Problem with downloading

Dropboxer
Dropboxer
Thanks for the screenshot, @JennyNordin
 
Initially, could you ensure if there are any third-party apps that could be blocking/hindering the app from running, like an antivirus? You could try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox.
 
Also, could you by any chance be connected through a work network? If you are, check with your company’s IT department, since there could be a potential update on your firewall settings which could be affecting your connection. 
 
I’d also recommend having a look through this Help Center article for more suggestions in case you come across something that might help resolve your concern. 
 
If you’re still experiencing the same behavior, try an advanced reinstallation - maybe that will do the trick. 
 
If this doesn’t resolve the issue either, I’d recommend moving this discussion to email due to account-specific info that may be required to further investigate. In this case, I can contact you directly via email to your email address that’s associated with your Forum profile. 
 
Let me know how it goes and I’ll make sure to get back to you as soon as possible. Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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