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I can't sign in on my mobile app

I can't sign in on my mobile app

Jlynes
Helpful | Level 5

The app on my iphone will no accept my log in attempts yet i can sign in using browser

1 Accepted Solution

Accepted Solutions

Re: I can't sign in on my mobile app

Jlynes
Helpful | Level 5
Hi Daphne - It is working now. I turned wifi Off and on. Thanks for your help.

Keep safe

Joamne

View solution in original post

7 Replies 7

Re: I can't sign in on my mobile app

Daphne
Dropboxer

Hey there @Jlynes, I hope you're well today!

 

Can you let me know what issue you run into when you try sign into the mobile app? If you're getting an error, please send a screenshot of this excluding any personal info such as your email address.

 

Also, can you let me know which Plan your account is currently on? You can check this from your Plan page here.

 

If you happen to be on a Basic plan, perhaps this issue could be related to having more than 3 devices connected to your account.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't sign in on my mobile app

Jlynes
Helpful | Level 5
I have a basic plan - the message is ‘there may be a problem with yout iphones internet connection. There are no devices connected.

Re: I can't sign in on my mobile app

Daphne
Dropboxer

Thanks for checking that for me @Jlynes!

 

Can you let me know what version of the mobile app you have installed? You can see this by going to your Settings > General > iPhone storage > Dropbox.

 

Also, what OS version is your device running at the moment?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I can't sign in on my mobile app

Jlynes
Helpful | Level 5
Iphone XS IOS 13.3.1

Dropbox 186.2

Re: I can't sign in on my mobile app

Daphne
Dropboxer

Are you having this issue when your device is connected over WiFi @Jlynes, or when using cellular data?

 

If you can try using another WiFi connection or cellular data if you haven't already, can you sign in then?

 

If this doesn't do the trick, please try reinstalling the mobile app on your phone.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I can't sign in on my mobile app

Jlynes
Helpful | Level 5
Hi Daphne - It is working now. I turned wifi Off and on. Thanks for your help.

Keep safe

Joamne

Re: I can't sign in on my mobile app

Daphne
Dropboxer

I'm glad to hear that @Jlynes!

 

If there's anything else that I can help with, don't hesitate to get back to me here. :grin:

 

I hope you enjoy the weekend ahead!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

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    Daphne Dropboxer
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    Jlynes Helpful | Level 5
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