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I can’t start my Dropbox-app anymore (iMac)

I can’t start my Dropbox-app anymore (iMac)

Aliandria65
Explorer | Level 3

My Dropbox-app was working fine until yesterday (for years). Today I can’t start the app anymore. I've changed nothing.

The message I get is: “Dropbox cannot be started. This is usually due to an authorization error. An error may also occur if you save the home folder to a network share.” Can someone please tell me what to do?

5 Replies 5

Re: I can’t start my Dropbox-app anymore (iMac)

Hannah
Dropboxer
Hey @Aliandria65, thanks for posting and welcome to the Dropbox Community!

On this error message, do you also see a blue hyperlink with the full error log? If so, can you send me a screenshot of it, so I can check it out?

Thank you!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can’t start my Dropbox-app anymore (iMac)

Aliandria65
Explorer | Level 3

Hi Hannah

Here is the screenshot:

Schermafbeelding 2021-04-29 om 17.02.20.png

Re: I can’t start my Dropbox-app anymore (iMac)

Lori
Dropboxer
Hey @Aliandria65, thanks for the error and sorry to jump in! 

Can you make sure your hard drive has enough available space? 

Once you do, I'd suggest that you follow these steps for an Advanced re-install. 

Let me know if this does the trick.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can’t start my Dropbox-app anymore (iMac)

Aliandria65
Explorer | Level 3

Hello Lori.

It has worked! I have freed up space and the Dropbox app works again.

Thank you very much for your help.

Alexandra

Re: I can’t start my Dropbox-app anymore (iMac)

Lori
Dropboxer
That's fantastic news @Aliandria65

Don't hesitate to get back to us if anything comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    Aliandria65 Explorer | Level 3
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    Hannah Dropboxer
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