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I cancelled my account but I was still charged?

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I cancelled my account but I was still charged?

New member | Level 2
New member | Level 2
Hello

You have made a card purchase with me, at 1051: - April 3.
I have previously canceled my account with you. when i go through settings / plan cancel my account ??
1 Accepted Solution

Accepted Solutions
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Re: Money wrongly threatening

Dropboxer
Dropboxer

Hey there Elias; how are you today?

As billing inquiries are best handled through our Official Channels, I'd suggest that you logged a ticket with our team so we can assist further with all of our tools available. 

In the meantime, I'd urge you to use our self served lookup tool from the following page in order to find the email address that is associated with the charge you mentioned.

https://www.dropbox.com/payments/find_receipt

If you still have questions, please go ahead and submit a ticket (through https://www.dropbox.com/support) providing the following information and I'm sure they'll do their best to help you!

Spoiler
  1. Card type
  2. First six digits of the card
  3. Last four digits of the card
  4. Full name on the credit card charged
  5. Date of charge
  6. Amount charged
  7. Billing postal code
  8. The 12 character alphanumeric transaction ID as shown on your bank account's statement.

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: Money wrongly threatening

Dropboxer
Dropboxer

Hey there Elias; how are you today?

As billing inquiries are best handled through our Official Channels, I'd suggest that you logged a ticket with our team so we can assist further with all of our tools available. 

In the meantime, I'd urge you to use our self served lookup tool from the following page in order to find the email address that is associated with the charge you mentioned.

https://www.dropbox.com/payments/find_receipt

If you still have questions, please go ahead and submit a ticket (through https://www.dropbox.com/support) providing the following information and I'm sure they'll do their best to help you!

Spoiler
  1. Card type
  2. First six digits of the card
  3. Last four digits of the card
  4. Full name on the credit card charged
  5. Date of charge
  6. Amount charged
  7. Billing postal code
  8. The 12 character alphanumeric transaction ID as shown on your bank account's statement.

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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