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I cannot see dropbox on the web

I cannot see dropbox on the web

lgarcia
New member | Level 2

So the app on Windows seems to be working, I can still see the files, but when I try to go to the website no files show. It says upgrade account, but it does not upgrade.  Then I tried to contact support, but that is also blank on the webpage.... Anyone else having this issue or know how to fix this?

1 Accepted Solution

Accepted Solutions

Re: I cannot see dropbox on the web

Walter
Dropboxer

Hey there @lgarcia  - sorry to hear about this.

At first, could you clear your browser's cache and try again? If that doesn't work for you, please try an incognito window (with no browser plugins or extensions running) or another browser. 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: I cannot see dropbox on the web

Walter
Dropboxer

Hey there @lgarcia  - sorry to hear about this.

At first, could you clear your browser's cache and try again? If that doesn't work for you, please try an incognito window (with no browser plugins or extensions running) or another browser. 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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