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I forgot my Vault password

I forgot my Vault password

Maemae76
Explorer | Level 3

I’ve forgotten my vault password and changed phones. How to unlock? Thx

6 Replies 6

Re: Vault

Jay
Dropboxer

Hi @Maemae76, thanks for posting on the Community!

 

I'm sorry to hear about this. Have you tried these steps to reset the PIN on your Dropbox Vault?

 

If you get an error when doing so, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Vault

Maemae76
Explorer | Level 3
Nothing in the help works.

Re: Vault

Daphne
Dropboxer

Sorry to hear that @Maemae76!

 

Just to clarify, were you not able to reset the PIN with the steps under "Reset your PIN" in the article Jay linked above?

 

If not, is this due to not receiving the reset email? 

 

Let me know where you're running into an issue with this!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Vault

Maemae76
Explorer | Level 3
I get ‘error 404’

Re: Vault

Lusil
Dropboxer

Hey @Maemae76, have you tried doing this from another browser or an incognito window?

 

If you have, maybe clearing the cache will do the trick instead. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Vault

Lusil
Dropboxer

Hey @Maemae76, have you tried doing this from another browser or an incognito window?

 

If you have, maybe clearing the cache will do the trick instead. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    Maemae76 Explorer | Level 3
  • User avatar
    Daphne Dropboxer
What do Dropbox user levels mean?
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