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I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

Explorer | Level 4

I've tried reinstalling the program (several times) but it didn't work. I use the desktop app in my pc and the app in the other devices. I have this issue in my pc (running W7).

Any help?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Super User II
Super User II
21 Replies 21
Highlighted

Dropbox.exe - Точка входа не найдена

Explorer | Level 4

Error.png

Здравствуйте! Вчера еще все было нормально, а сегодня не могу запустить Dropbox. Через интернет захожу на свой аккаунт, а на компьютере - выдает ошибку. Переустановил Dropbox - не помогло. Проверил папку Авирой - вирусов нет. На другом, ноутбуке - всё нормально. 

Highlighted

Re: Dropbox.exe - Точка входа не найдена

Super User II
Super User II

Вы пробовали расширенную переустановку?

Highlighted

Re: Dropbox.exe - Точка входа не найдена

Explorer | Level 4

Спасибо! Попробовал и снова тот же результат... После удачной (вроде бы) переустановки в процессе синхронизации загружаются файлы, но через 10-15 минут всё обламывается, значок в области уведомлений исчезает, а после запуска dropbox.exe выдает вышеуказанную ошибку. Система - семёрка домашняя, расширенная.

  

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Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Dropboxer
Dropboxer
Sorry to hear that, @JonatanLeopardi. Have you tried an advanced reinstall by any chance
 
If that doesn’t do the trick, could you please send me a screenshot of the error that you’re seeing (without any personal info)?
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Dropbox.exe - Точка входа не найдена

Super User II
Super User II

Вам, вероятно, следует обратиться в службу поддержки Dropbox напрямую, так как они получат доступ к информации вашей учетной записи и могут помочь вам лучше.

Highlighted

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Explorer | Level 4

Thank you @Lusil!

I tried to do what you said (Advanced reinstall) but I can't even uninstall Dropbox. In a txt I copied the crash report (https://www.dropbox.com/s/10taaqk57vrdngg/Uninstall%20error.txt?dl=0).

And I also send you a screenshot of the error.

https://www.dropbox.com/s/vhpk4e379u64n84/Error.jpg?dl=0

Thank you in advanced!

Jonatan

 

Highlighted

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Super User II
Super User II
Highlighted

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

New member | Level 2
New member | Level 2

Many thanks, @Rich. I was having this exact same issue since yesterday, and the update solved my problem!

Highlighted

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Dropboxer
Dropboxer
Hey @constanza_, thanks for letting us know what worked for you regarding this. Glad to hear you were able to resolve it. 
 
@Acconet, I’ve moved your post to this thread to keep relevant queries together and troubleshoot efficiently for you. 
 
Having said that, @JonatanLeopardi and @Acconet, could you please let us know if @Rich's suggestion (this link) helped resolve this error for you too? 
 
Thanks in advance! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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