cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you an educator? Well we want to hear from you, so check out some tools we think might help you out here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

JonatanLeopardi
Explorer | Level 4

I've tried reinstalling the program (several times) but it didn't work. I use the desktop app in my pc and the app in the other devices. I have this issue in my pc (running W7).

Any help?

1 Accepted Solution

Accepted Solutions

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Rich
Super User II
21 Replies 21

Dropbox.exe - Точка входа не найдена

Acconet
Explorer | Level 4

Error.png

Здравствуйте! Вчера еще все было нормально, а сегодня не могу запустить Dropbox. Через интернет захожу на свой аккаунт, а на компьютере - выдает ошибку. Переустановил Dropbox - не помогло. Проверил папку Авирой - вирусов нет. На другом, ноутбуке - всё нормально. 

Re: Dropbox.exe - Точка входа не найдена

Rich
Super User II

Вы пробовали расширенную переустановку?

Re: Dropbox.exe - Точка входа не найдена

Acconet
Explorer | Level 4

Спасибо! Попробовал и снова тот же результат... После удачной (вроде бы) переустановки в процессе синхронизации загружаются файлы, но через 10-15 минут всё обламывается, значок в области уведомлений исчезает, а после запуска dropbox.exe выдает вышеуказанную ошибку. Система - семёрка домашняя, расширенная.

  

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Lusil
Dropboxer
Sorry to hear that, @JonatanLeopardi. Have you tried an advanced reinstall by any chance
 
If that doesn’t do the trick, could you please send me a screenshot of the error that you’re seeing (without any personal info)?
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox.exe - Точка входа не найдена

Rich
Super User II

Вам, вероятно, следует обратиться в службу поддержки Dropbox напрямую, так как они получат доступ к информации вашей учетной записи и могут помочь вам лучше.

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

JonatanLeopardi
Explorer | Level 4

Thank you @Lusil!

I tried to do what you said (Advanced reinstall) but I can't even uninstall Dropbox. In a txt I copied the crash report (https://www.dropbox.com/s/10taaqk57vrdngg/Uninstall%20error.txt?dl=0).

And I also send you a screenshot of the error.

https://www.dropbox.com/s/vhpk4e379u64n84/Error.jpg?dl=0

Thank you in advanced!

Jonatan

 

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Rich
Super User II

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

constanza_
New member | Level 2

Many thanks, @Rich. I was having this exact same issue since yesterday, and the update solved my problem!

🙂

Re: Te program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing

Lusil
Dropboxer
Hey @constanza_, thanks for letting us know what worked for you regarding this. Glad to hear you were able to resolve it. :relieved:
 
@Acconet, I’ve moved your post to this thread to keep relevant queries together and troubleshoot efficiently for you. 
 
Having said that, @JonatanLeopardi and @Acconet, could you please let us know if @Rich's suggestion (this link) helped resolve this error for you too? 
 
Thanks in advance! :grinning:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    aldoxx New member | Level 2
  • User avatar
    Ahiruko New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?