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I got an error "Sign in failed" when I tried logging in to my mobile

New member | Level 2
New member | Level 2

"Sign-in failed. Unknown error, please contact Dropbox customer support"

HI there I cannot sign into Dropbox on my android S6, I keep getting above error.
I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone.

I have reset my password and also removed the dropbox app and reinstalled it. Any suggestions?

Regards

Paul

43 Replies 43
Highlighted

Re: sign in fail

Dropboxer
Dropboxer

Hi there @3putts, thanks for checking in with us - let's see what we can find. 

As a first step, could you check if you're on a Basic account by going to your Plan tab, as well as how many devices you have linked in your Security tab?

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: sign in fail

New member | Level 2
New member | Level 2

Hi there - yes dropbox basic and I had 2 laptops and 2 of the same phone connected and one of the same phone still not yet completed downloading the app. I have deleted all the phones.

Highlighted

Re: I got an error "Sign in failed" when I tried logging in to my mobile

New member | Level 2
New member | Level 2
Try going directly to Dropbox.com on a browser(pref Chrome). You may be able to it from there.
Highlighted

android dropbox login problem

Explorer | Level 4

I try to login Dropbox app on my Samsung Note 3 with Android 5.0. However, I receive the error message "Sign-in failed Unknown error, please contact dropbox customer support" and I fail to login dropbox. Can anybody help me please? 

Thanks &regards

Aykut 

Highlighted

Re: android dropbox login problem

Dropboxer
Dropboxer

Hi there @yildizaykut, thanks for checking in with us - let's see what we can find. 

As a first step, could you confirm for me if you're on a Basic account by going to your Plan tab and check if you have more than three devices already linked on your Security tab?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I got an error "Sign in failed" when I tried logging in to my mobile

Dropboxer
Dropboxer

Thanks for checking that out for me, @3putts

Since you're on a Basic account, you have a three device limit. This means that if you'd like to link a new one, you must unlink enough devices down to atleast two before trying to sign in to another one. You can find more info about this here.

As @ErinSimon827 also mentions though, if you want to navigate through your Dropbox account on your mobile device, you can use the website from your mobile's browser.

Let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: android dropbox login problem

Explorer | Level 4

Dear sir/madam,

Yes, I am on a Basic account and I have more than three devices already linked. What can I do next?

Thank you very much for your consideration,

Aykut Yıldız

 

Highlighted

Re: android dropbox login problem

Dropboxer
Dropboxer

Thanks for confirming that for me, @yildizaykut!

Currently, Basic accounts can link up to three devices. If you want to sign in to a new computer, mobile, or tablet, you'll have to unlink down to atleast two devices. 

You can find more info about this here

I hope this helps, but let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: I got an error "Sign in failed" when I tried logging in to my mobile

New member | Level 2
New member | Level 2

I have the exact same problem.

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