I got an error "Sign in failed" when I tried logging in to my mobile

[3putts]

"Sign-in failed. Unknown error, please contact Dropbox customer support"

HI there I cannot sign into Dropbox on my android S6, I keep getting above error.
I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone.

I have reset my password and also removed the dropbox app and reinstalled it. Any suggestions?

Regards

Paul

[Lusil]

Hey @Sue6, thanks for nudging us on this thread, and sorry to hear that you're also having trouble with this error message. 

Just to make sure that we cover as much initial troubleshooting ground as possible, could you:

• Send me a screenshot (without any personal info) of the error message?
• Check if you're on a Basic account by going to your Plan tab?

Let me know what you find!

[confoodnet]

Thanks for your answer but it is not working for me. I have unlinked down to 2 accounts which includes the Samsung Note3 android phone that I am trying to login with, but I still am told to contact Dropbox admin.

If I delete my phone then of course I will not have access.

Any solution please?

[Lusil]

Hi there @confoodnet, thanks for nudging us on this thread. 

To make sure I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of what you're seeing? 

Looking forward to hearing back from you!

[SnowdenK]

Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so.  Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.

[SnowdenK]

Uninstalled updates and reinstalled, have restarted phone, still nothing.

[skusher23_22]

Samsung Galaxy S5 same error. I can sign in using the browser but I can't login in the app after actualizing the app

[Lusil]

Hi there @SnowdenK and @skusher23_22, thanks for reaching out to us and sorry to hear that you're both having trouble signing in to your Dropbox accounts via your mobile devices. 

As a first step, could you confirm for me if you're on a Basic account? You can check this by going to your Plan tab on the website. 

Let me know what you find and I'll make sure to get back to you as soon as possible. Cheers!

[skusher23_22]

@Lusil yes it's a basic plan account

[LMDLMD]

After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:

Sign-in failed, unknown error, please contact customer support.

I have unlinked all devices except one. Any help is appreciated!

Thank you, LMD

[Lusil]

Thanks for confirming that, @skusher23_22. 

Since Basic accounts have a three device limit, could it be that you currently have more than three devices linked? You can check this by going to your Security tab on the website. 

Let me know how it goes - thanks!