Apps and Installations
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"Sign-in failed. Unknown error, please contact Dropbox customer support"
HI there I cannot sign into Dropbox on my android S6, I keep getting above error.
I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone.
I have reset my password and also removed the dropbox app and reinstalled it. Any suggestions?
Regards
Paul
Hey there @LMDLMD, I hope you're having a good day so far!
So I can have a better idea of the issue that you're having, please let me know the following:
Let me know and we'll take it from there!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Android app dropbox sing failed
Thanks for all your updates so far!
Just to note, @arifahmed199 I've moved your post here as it seems that you're having the same issue as the OP. Can you just confirm for me if the exact error you're getting is "Sign-in failed: Unknown error, please contact customer support"?
If so, please let me know the following:
Thanks for the info you've provided on this @SnowdenK and @skusher23_22 so far. So we can look into this further with you both, please submit a ticket with our Support team from here via an incognito window.
You'll receive a ticket number (eg. #1234567) which you can let us know here so we can pass along the info you've kindly provided us here.
Keep us posted!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I have a Plus plan and have been having this problen since March 7th. I have a Meizu m6 note phone. Unistalled and installed the app over 10 times and nothing happened. have been in contact with the costumer service for over 1.5 months now and on March 11th they claimed in an email to me "We have determined that this is a bug and we are working to fix it. When we have a fix in place, we will contact you to let you know and release an update via the App Store, so make sure to stay up to date with the latest Dropbox releases."
on april 6th they said they are still working on it.
meanwhile i cannot work on my phone since EVERYTHING is on the service that i am paying alot of money for.
there were 2 updates of the app on my phone and the problem is still the same. this is frustrating to no end.
I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."
Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully.
I am trying to sin-in using my android mobile (HTC) but I always get this message (Sing-in failed Unknown error). When I sing-in using Chrome browser on the same mobile, everything goes smoothely.
Could you help me please
Hi everyone, I just have an update for you!
Our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, I'll let you all know here.
In the meantime, if you have any questions or other info that you'd like to share with us here then please just give me a nudge. Thank you all for your assistance and info that you provided on this!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!