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I have 1 folder that is acting very oddly.

I have 1 folder that is acting very oddly.

StevanB
Explorer | Level 3

a couple of things are happening

when you rename a file it will not save to the new name OR you get an error saying the file extension is too long even if you rename it shorter.

Sometimes on opening a file the erro pos up that the path cannot be found.

 

this only happens for 1 particular folder and I have thousands.

5 Replies 5

Re: I have 1 folder that is acting very oddly.

Rich
Super User II

Certainly sounds like a path length limit that you're running into. From the top of the drive to the end of the file extension, what's the total character count for the full path to that file?

Re: I have 1 folder that is acting very oddly.

StevanB
Explorer | Level 3

Hi Rich, it is over 100

Re: I have 1 folder that is acting very oddly.

Rich
Super User II

Is it over 260, or 218 in the case of an Excel file, including the drive letter? Those are the character count limits on Windows.

Can you create a new folder with a short name, and move the files from the bad folder into it? Does it still act weird if you do so?

Re: I have 1 folder that is acting very oddly.

StevanB
Explorer | Level 3

yes I have tried your suggestion a number of times but it still acts weird. e.g the New Text Doc ( as below) can be created but it can't be renamed. There is no error message just it does not save

 

edbox snap.JPG

Re: I have 1 folder that is acting very oddly.

Walter
Dropboxer

Hey there @StevanB - are you still experiencing this?

If you do, please log a ticket with our team so we can investigate further.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    StevanB Explorer | Level 3
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