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I have a Dropbox Plus plan. I can't install the mobile app?

New member | Level 2
New member | Level 2

I am trying to use dropBox on an ipad, OS 11.2.6.

I tried to get dropbox (no “+” ) but was bait and switched into dropbox+ for $99/year. I am only looking at my architects renderings, non of my own.  Do I need drop box plus?  Also dropbox does not seem to install on my ipad. I get no icon, as for other apps. Is access only via the web (ie log on over google, safari, etc), or should I see an icon somewhere on my ipad that I can click on to open the app?

 

1 Accepted Solution

Accepted Solutions
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Re: Dropbox+

Dropboxer
Dropboxer
Hi there @KadelRichard,
 
When you install the mobile app, you should see an icon among your apps. Could you please first confirm that you’ve got the minimum requirements checked to run the mobile app
 
Furthermore, you can compare what each plan offers in this link. You can also confirm what subscription you’re on by navigating to your Plan tab
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

1 Reply 1
Highlighted

Re: Dropbox+

Dropboxer
Dropboxer
Hi there @KadelRichard,
 
When you install the mobile app, you should see an icon among your apps. Could you please first confirm that you’ve got the minimum requirements checked to run the mobile app
 
Furthermore, you can compare what each plan offers in this link. You can also confirm what subscription you’re on by navigating to your Plan tab
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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