cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I have an issue logging into my account through the mobile iOS app. Can you help?

Labels:

I have an issue logging into my account through the mobile iOS app. Can you help?

pdeioris
Explorer | Level 3
‎12-16-2017 03:45 PM

Starting from today (16-12-2107) I cannot login (error 500) to DB using iOS app on iPhone and iPad (iOS 11)

If I try to login using browser, all works very well.

Someone can help me?

thank you

 

Labels:
  • 0 Likes
  • 13 Replies
  • 1,016 Views
0 Likes
Reply
1 Accepted Solution

Accepted Solutions

Rif.: iOS DB Login

Vernon
Dropboxer
‎12-19-2017 05:28 AM

Hi pdeioris,

 

Hope you are doing good!

 

I have located your case and an agent from our team will be handling it really soon.

 

You will be receiving any new updates via the ticket's email chain.

 

Feel free to reach back should you need anything else.

 

Cheers! 

----------------------------------------------------------------------------


Did I answer your question?---> Accept as Solution White check mark :nerd:
Kudos are always welcome! :bacon:

View solution in original post

Reply
13 Replies 13

Re: iOS DB Login

Mark
Super User II
‎12-16-2017 04:41 PM
Have you made sure you are using the most recent versions of Dropbox?

 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes
Reply

Re: iOS DB Login

Ghg
Explorer | Level 4
‎12-16-2017 11:25 PM
Absolutely yes !
Just installed from App Store !
With same App I can login with my wife account but not with mine !
This is absolutely strange !
Actually no support from Dropbox
Reply

Re: iOS DB Login

pdeioris
Explorer | Level 3
‎12-17-2017 12:03 AM
Sorry for other replay bere (wrong account but was my replay)
Yes naturally, the app is the most recent version and work with my wife account.
Otherwise my account does'n work in my iPhone and in my Wife iPhone.
The problem is account related...
Any real solution ? (Error 500 from yesterday)
0 Likes
Reply

Re: iOS DB Login

Mark
Super User II
‎12-17-2017 05:31 AM
Have you tried using a different password?

I know at some point if it had complicated none-standard ASCII characters in it wouldnt work.

It maybe that it would work if you changed your password to something easy, logged in and then changed it back (it would stay logged in on the iPhone and iPad).

 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes
Reply

Re: iOS DB Login

JoshHelfferich
Explorer | Level 4
‎12-17-2017 02:46 PM

Having the exact same issue as of today, Dec 17, 2017.

 

I'm unable to login to Dropbox on any iOS device with the most current versions of the app.

 

Neither my standard username + password or Google login works - they both return the same Error 500.

0 Likes
Reply

Re: iOS DB Login

JoshHelfferich
Explorer | Level 4
‎12-17-2017 03:28 PM

An update: I spoke with Dropbox support via chat, and ended up recording a screencast of this issue to pass along to the technical team. She said that it appears to be a problem on their end, which I agree with.

 

Will update here when I receive any responses from the tech team.

0 Likes
Reply

Re: iOS DB Login

pdeioris
Explorer | Level 3
‎12-18-2017 12:27 AM
Thank you ,
Actually, after 48 hours no reply from tech support and I'm unable to reach my documents from my iOS device...
Problems are possible but no reply from support absolutely not ....
0 Likes
Reply

Rif.: iOS DB Login

pdeioris
Explorer | Level 3
‎12-19-2017 03:09 AM
Still no reply from support!
from last friday my account is out of order on iOS device
Any real support here?
0 Likes
Reply

Rif.: iOS DB Login

Ed
Dropboxer
‎12-19-2017 04:56 AM

Hey @pdeioris

 

What's your ticket number?

 

Adding @Vernon here to help you with your case. 

 

Thanks!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

0 Likes
Reply
Who's talking

Top contributors to this post

  • User avatar
    Maple Dropboxer
  • User avatar
    pdeioris Explorer | Level 3
  • User avatar
    Vernon Dropboxer
  • User avatar
    Ed Dropboxer
What do Dropbox user levels mean?
Need more support?