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I have an issue with installing. Any ideas?

I have an issue with installing. Any ideas?

Y. Owen
New member | Level 1

 Hi dropbox ENG:

When I re-install dropbox in window10 again, because I format window10. But show some error,  Can't open dropbox, then chinese message box say it is usually a permission error, it could be happen due to my major folder pu in the web sharing location. I do not real understand about it, and it also provide a error code below, need your help

bn.BUILD_KEY: Dropbox
bn.VERSION: 3.18.1
bn.DROPBOXEXT_VERSION: 30
bn.is_frozen: True
pid: 6796
cwd: u'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path=u'C:\\Program Files (x86)\\Dropbox\\Client'
            mode=040777 uid=0 gid=0
     parent mode=040777 uid=0 gid=0
HOME: None
appdata: u'C:\\Users\\楊宗諭\\AppData\\Local\\Dropbox\\instance1'
         real_path=u'C:\\Users\\楊宗諭\\AppData\\Local\\Dropbox\\instance1'
                mode=040777 uid=0 gid=0
         parent mode=040777 uid=0 gid=0
dropbox_path: u'C:\\Users\\楊宗諭\\Dropbox'
              real_path=u'C:\\Users\\楊宗諭\\Dropbox'
                     not found
              parent mode=040777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                       mode=0100777 uid=0 gid=0
                parent mode=040777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
                       not found
                parent not found
TMP: C:\Users甶~1\AppData\Local\Temp
TEMP: C:\Users甶~1\AppData\Local\Temp
tempdir: u'c:\\users\甶~1\\appdata\\local\\temp'
         real_path=u'c:\\users\甶~1\\appdata\\local\\temp'
                mode=040777 uid=0 gid=0
         parent mode=040777 uid=0 gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyo", line 5053, in main_startup
  File "dropbox\client\main.pyo", line 2147, in run
  File "dropbox\client\configuration\manager.pyo", line 181, in load_config
  File "dropbox\clientÚtabases.pyo", line 216, in load_dropbox_config
  File "contextlib.pyo", line 17, in __enter__
  File "dropbox\clientÚtabases.pyo", line 142, in new_config_file
  File "contextlib.pyo", line 17, in __enter__
  File "dropbox\fileutils.pyo", line 212, in tempfilename
  File "dropbox\fileutils.pyo", line 205, in umkstemp
  File "tempfile.pyo", line 308, in mkstemp
  File "tempfile.pyo", line 239, in _mkstemp_inner
OSError: [Errno 22] Invalid argument: 'C:\\Users\\???\\AppData\\Local\\Dropbox\\instance1\\tmpk2clyd'

90fce9033502d05cb94176c5158b5eca

 

By owen Yang

7 Replies 7

Re: install problem

S. K.
New member | Level 2

Hi I would suggest you uninstall the dropbox app. then download it again and hopefully this will sort your issuse out.

Hope this helps.

 

Re: install problem

Y. Owen
New member | Level 1

Hi S.K.

Thanks for the suggestion. I uninstall the dropbox software and app., and only install software, but the message box still the same. 

Owen Yang

Re: install problem

S. K.
New member | Level 2

I think the conflict is the problem caused by windows 10, it has a few issues that need sorting, I will look further into this and see what can be done and get back to you.

 

Re: install problem

Y. Owen
New member | Level 1

Hi S.K.:

Appreciated, I still can use dropbox app currently, although dropbox software is more convenience to me.

Any additional information needed which I can provided, please let me know.

Owen Yang

Re: install problem

Michael Y.19
New member | Level 1

Any updates to the issue above? 

I was not able to start dropbox and so i removed it and downloaded the latest build which i think is 3.20.1 

See following error message:

OS is windows 10

bn.BUILD_KEY: Dropbox
bn.VERSION: 3.20.1
bn.DROPBOXEXT_VERSION: 34
bn.is_frozen: True
pid: 5092
cwd: u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.41.1'
real_path=u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.41.1'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
HOME: None
appdata: u'C:\\Users\\angela.CAPADV01\\AppData\\Local\\Dropbox\\instance1'
real_path=u'C:\\Users\\angela.CAPADV01\\AppData\\Local\\Dropbox\\instance1'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
dropbox_path: u'C:\\Users\\angela.CAPADV01\\Dropbox'
real_path=u'C:\\Users\\angela.CAPADV01\\Dropbox'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0100777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
not found
parent not found
TMP: C:\Users\ANGELA~1.CAP\AppData\Local\Temp
TEMP: C:\Users\ANGELA~1.CAP\AppData\Local\Temp
tempdir: u'c:\\users\\angela~1.cap\\appdata\\local\\temp'
real_path=u'c:\\users\\angela~1.cap\\appdata\\local\\temp'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 5220, in main_startup
File "dropbox\client\main.pyo", line 2017, in run
File "dropbox\client\main.pyo", line 980, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 1226, in set_shared_config
File "dropbox\sqlite3_helpers.pyo", line 765, in _runner
File "dropbox\client\multiaccount\instance_database.pyo", line 513, in set_shared_config
File "dropbox\sqlite3_helpers.pyo", line 147, in execute
OperationalError: attempt to write a readonly database

01b80e02e8518fd23788ce1a245989ed

Re: install problem

Y. Owen
New member | Level 1

Not yet. Currently I can only use App in my window 10, still can't use software. 

Re: install problem

S. K.
New member | Level 2

Hi,,, Is your version DB  3.20.1 ? if not download this and let us know .

Thanks.

 

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    S. K. New member | Level 2
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    Y. Owen New member | Level 1
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    Michael Y.19 New member | Level 1
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