I have a Windows computer, latest version, and have been using Dropbox on it effortlessly for years. However, today I suddenly noticed that my Dropbox wasn't syncing anymore, and when I tried to run the program, it didn't respond. I tried reinstalling but got the notification that two errors were found. I did manage to install the app from the Windows store but I would prefer to install the program because I want to keep using the direct folder on my computer and I don't know if that's possible with the app.
Hello @LauriePC - welcome to our Community and happy Friday!
Can you give our latest stable version's offline installer a go and let me know if you're still noticing this behavior? If you get an error upon re-installing again, please send me a screenshot of the exact message you get so I can have a visual as well.
On a totally side note, are you familiar with an app called 'Boxifier' perhaps?
Let me know what you find and we'll take it from there Laurie. Thanks!
Yes, I had already tried the offline version too. I just tried again and still get the error message. I included a screenshot but my computer is in Dutch, so it translates to something like "The installation program has found an error: 2. / Show help for this problem. / Close"
I haven't heard of Boxifier before but I would be willing to give it a shot if it works in a way similar to Dropbox.
Re: I have an issue with installing the desktop app on my Windows machine. Can you help?
Thanks for the speedy reply Laurie - I appreciate it.
As per Boxifier now, scratch that! Since you haven't heard of it, it's unlikely that it's the culprit behind the issue you're noticing
In regards to the error you got, I'll need to check your device's logs so I can assist further so please let me know if you'd like me to reach out via the email address that's connected to your Community's profile.
In the meantime, could you check if you computer is allowed to install applications outside its app store?
To do this, open your computer's settings and go to System, then click on 'About'. If Windows 10 S is reported there, this is the root cause of the issue you're experiencing.
In that case, you'd need to find a way to enable your computer to install and run 3rd party applications. You should be able to find more information on this and what can be done by performing a simple web search on your preferred web browser.