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I have an issue with my connected (personal and business) accounts. Can you help?

CathieM New member | Level 2
New member | Level 2

I have synced Personal & Business accounts and have been made an Admin on our Business team.  Yet at least once a month, my access only shows my Personal files.

How do I regain access once this happens without waiting for Support team?

1 Accepted Solution

Accepted Solutions

Re: I have an issue with my connected (personal and business) accounts. Can you help?

Dropboxer
Dropboxer

Hey there Cathie - sorry to hear about this.

As I'm not sure I follow here, could you send me a screenshot of the problem so that I can get a better understanding of the matter at hand? 

Are you using the website to access your accounts, the desktop app on your computer(s) or our mobile app?

Also, could you elaboate under which circumstances you've seen this happen? 

Any additional information will be much appreciated!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: I have an issue with my connected (personal and business) accounts. Can you help?

Dropboxer
Dropboxer

Hey there Cathie - sorry to hear about this.

As I'm not sure I follow here, could you send me a screenshot of the problem so that I can get a better understanding of the matter at hand? 

Are you using the website to access your accounts, the desktop app on your computer(s) or our mobile app?

Also, could you elaboate under which circumstances you've seen this happen? 

Any additional information will be much appreciated!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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