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I have an issue with the desktop app on my computer. Can you help?

New member | Level 2
New member | Level 2

I delete and format the application of dopbox in my computer.

Then download and install again and again.

But every aech, the computer will show a message below the picture:

1。my D disk has no drop box folder.

2。I delete the C disk of the .txt message

both of the way doesn't work.

how can I do?

未命名.png未命名2.png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: I have an issue with the desktop app on my computer. Can you help?

Dropboxer
Dropboxer

Hey there @coffee81301 - let's take a look!

Have you tried re-installing on your computer's primary drive or even performing a clean, advanced re-install to attempt and fix this issue? 

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: I have an issue with the desktop app on my computer. Can you help?

Dropboxer
Dropboxer

Hey there @coffee81301 - let's take a look!

Have you tried re-installing on your computer's primary drive or even performing a clean, advanced re-install to attempt and fix this issue? 

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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