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I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Redwolf481
Explorer | Level 3
Ok
7 Replies 7

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Walter
Dropboxer

Sorry to hear that @Redwolf481 !

Can you try our offline installer from this page and let me know if it did the trick for you firstly?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Redwolf481
Explorer | Level 3
Walter it just leads me to the google app download page where it acts like the app is already installed and offers me the choice to either uninstall the app or open it from playonline

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Walter
Dropboxer

Could you please elaborate on this @Redwolf481? A screenshot of the problem you're having would also be appreciated. 

Are you trying to install the desktop application or the mobile app? 

Thanks in advance for your response. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Redwolf481
Explorer | Level 3
The mobie app.

The app is downloaded but the drop box app icon you click to open it is not on my phone anywhere. Ive undownloaded it redownloaded it multiple times. Play online says its downloaded but the app icon is nowwhere on my phone. It just disappeared

Basically i

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Walter
Dropboxer

Sorry to hear about this @Redwolf481 - would you mind sharing a screenshot of what you see exactly? 

Also, can you make sure you're running a supported OS version as per this Help Center article

Thanks in advance for your reply and happy Monday!

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Redwolf481
Explorer | Level 3
Ill check the os but what sgould i take a screenshot of, theres no app showing on my phone. Like if i go to googke play it says the apps downloaded. If i look for the app on my phone, there's no app

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Walter
Dropboxer

Sorry to hear about this @Redwolf481 - can you please let me know the exact OS of the mobile you use and if it meets our minimum requirements

Also, have you tried uninstalling completely and then re-installing anew?

Let me know what you find please. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    Redwolf481 Explorer | Level 3
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