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I installed Dropbox Passwords App on a new device, but it won't sync with my other devices.

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I installed Dropbox Passwords App on a new device, but it won't sync with my other devices.

Helpful | Level 5

I already had Dropbox passwords app installed and working well on both my PC and Huawei phone but the problem has arisen with my new Huawei Tablet.  I installed the app but didnt get the notification on either my phone or my PC to "authorise" it and as a result of this the app on my tablet hasnt/wont sync all the passwords. I have the option to manually enter them but duh I dont wanna do that otherwise what is the point of having it?   The Dropbox Support team are just moving me from one person to another - so far they have got me to reboot the tablet, remove both Dropbox and the Passwords Apps then reinstall (dropbox first then passwords) but this hasnt worked. I dont think they know what to suggest. Meanwhile Ive a new tablet not being used as I cant access my stuff.  

Has anyone had, and hopefully resolved, this problem please?

Thanks

Sharon

5 Replies 5
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Re: Dropbox Passwords App

Helpful | Level 5

I should add that I cant import either - the option to do that isnt in my menu on my tablet

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Re: Dropbox Passwords App

Dropboxer
Dropboxer

Hi there @Sharon M.16, thanks for reaching out!

 

Would you mind sharing your ticket number (eg. #1234567) with our Support team so that I can check on this from my side?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Passwords App

Helpful | Level 5

The support team have been aware of this for 2 weeks now Daphne, ticket no 1302815

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Re: Dropbox Passwords App

Helpful | Level 5

That should read ticket no 11302815

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Re: Dropbox Passwords App

Dropboxer
Dropboxer

Thanks for that @Sharon M.16!

 

I can see that your ticket is currently with our specialists. I've just passed along your comments from here, but I can assure you that your case is in the best hands at the moment.

 

If you have any further info to share with my colleague, or you'd like an update on the matter, please just reply back to my colleagues last email.

 

Sorry that I can't be of much more help here, but let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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