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I installed Dropbox Passwords App on a new device, but it won't sync with my other devices.

I installed Dropbox Passwords App on a new device, but it won't sync with my other devices.

Sharon M.16
Helpful | Level 5

I already had Dropbox passwords app installed and working well on both my PC and Huawei phone but the problem has arisen with my new Huawei Tablet.  I installed the app but didnt get the notification on either my phone or my PC to "authorise" it and as a result of this the app on my tablet hasnt/wont sync all the passwords. I have the option to manually enter them but duh I dont wanna do that otherwise what is the point of having it?   The Dropbox Support team are just moving me from one person to another - so far they have got me to reboot the tablet, remove both Dropbox and the Passwords Apps then reinstall (dropbox first then passwords) but this hasnt worked. I dont think they know what to suggest. Meanwhile Ive a new tablet not being used as I cant access my stuff.  

Has anyone had, and hopefully resolved, this problem please?

Thanks

Sharon

14 Replies 14

Re: Dropbox Passwords App

Sharon M.16
Helpful | Level 5

I should add that I cant import either - the option to do that isnt in my menu on my tablet

Re: Dropbox Passwords App

Daphne
Dropboxer

Hi there @Sharon M.16, thanks for reaching out!

 

Would you mind sharing your ticket number (eg. #1234567) with our Support team so that I can check on this from my side?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Passwords App

Sharon M.16
Helpful | Level 5

The support team have been aware of this for 2 weeks now Daphne, ticket no 1302815

Re: Dropbox Passwords App

Sharon M.16
Helpful | Level 5

That should read ticket no 11302815

Re: Dropbox Passwords App

Daphne
Dropboxer

Thanks for that @Sharon M.16!

 

I can see that your ticket is currently with our specialists. I've just passed along your comments from here, but I can assure you that your case is in the best hands at the moment.

 

If you have any further info to share with my colleague, or you'd like an update on the matter, please just reply back to my colleagues last email.

 

Sorry that I can't be of much more help here, but let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Passwords App

Judy M.7
Explorer | Level 4

I'm having the same problem with my Pixel 4XL. I get stuck on my "Check your other devise for a notification," but there is no notification on my computer. At one point Dropbox passwords were available on my phone, but that's no longer the case. I would also prefer a single password on my phone for this app. Typing in 12 words is ridiculous, and I don't use the fingerprint "thing." We should have a choice.

Re: Dropbox Passwords App

Lusil
Dropboxer
Hi @Judy M.7, thanks for checking in. 

Could you make sure that both devices are connected to the internet consistently?

Also, make sure that you don't have any pending updates on either one device. 

If you've made sure to check all these, could you check out this page to find your options to contact our Support team?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox Passwords App

Judy M.7
Explorer | Level 4

Both devices are connected to the Internet consistently, and as far as I know, everything is updated. I tried to send this full message via a reply in Contact, but "Upload failed, please try again." After losing files when trying out the backup/sync app and now this, I'm about ready to give up on Dropbox!

Re: Dropbox Passwords App

Sharon M.16
Helpful | Level 5
Still waiting to hear from the support team, the issue still remains as it was.
Also, how do I password protect the passwords app on my pc, phone and tablet?
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