I already had Dropbox passwords app installed and working well on both my PC and Huawei phone but the problem has arisen with my new Huawei Tablet. I installed the app but didnt get the notification on either my phone or my PC to "authorise" it and as a result of this the app on my tablet hasnt/wont sync all the passwords. I have the option to manually enter them but duh I dont wanna do that otherwise what is the point of having it? The Dropbox Support team are just moving me from one person to another - so far they have got me to reboot the tablet, remove both Dropbox and the Passwords Apps then reinstall (dropbox first then passwords) but this hasnt worked. I dont think they know what to suggest. Meanwhile Ive a new tablet not being used as I cant access my stuff.
Has anyone had, and hopefully resolved, this problem please?
Hi there @Sharon M.16, thanks for reaching out!
Would you mind sharing your ticket number (eg. #1234567) with our Support team so that I can check on this from my side?
Keep me posted!
Thanks for that @Sharon M.16!
I can see that your ticket is currently with our specialists. I've just passed along your comments from here, but I can assure you that your case is in the best hands at the moment.
If you have any further info to share with my colleague, or you'd like an update on the matter, please just reply back to my colleagues last email.
Sorry that I can't be of much more help here, but let me know if you have any other questions!
I'm having the same problem with my Pixel 4XL. I get stuck on my "Check your other devise for a notification," but there is no notification on my computer. At one point Dropbox passwords were available on my phone, but that's no longer the case. I would also prefer a single password on my phone for this app. Typing in 12 words is ridiculous, and I don't use the fingerprint "thing." We should have a choice.
Both devices are connected to the Internet consistently, and as far as I know, everything is updated. I tried to send this full message via a reply in Contact, but "Upload failed, please try again." After losing files when trying out the backup/sync app and now this, I'm about ready to give up on Dropbox!
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