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I installed a new dropbox app on my new computer, but it won't sync.

I installed a new dropbox app on my new computer, but it won't sync.

EunhyeLee
Explorer | Level 3

dropbox_message.png

 

I installed a new dropbox app on my new computer, but it won't sync.

 

13 Replies 13

Re: I installed a new dropbox app on my new computer, but it won't sync.

ysjin90
Explorer | Level 4

Same problem has happened to me also. 

It's Korean, but it means "unexpected problem"

This msg has come before running a desktop app.

What's wrong with dropbox T_T

Re: I installed a new dropbox app on my new computer, but it won't sync.

Lusil
Dropboxer

Hey there @EunhyeLee and @ysjin90

Thanks for reaching out to us about this. 

Could you each click on the blue hyperlink that is outlined on the message that pops up and paste the error log in your next reply?

Thanks in advance! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I installed a new dropbox app on my new computer, but it won't sync.

ysjin90
Explorer | Level 4
@Lusil 

Hi, When I click blue hyperlink, these are the contents.

My co-workers in office have same problem in Korea T_T

 
 
-the contents-
What to do if “Dropbox unexpectedly quit”

If the Dropbox desktop app on your computer quits unexpectedly, this is most likely due to a temporary technical difficulty. All your files are safe and you can immediately re-open the app. 

If the Dropbox mobile app crashed, visit this article instead. 

Troubleshooting: Dropbox keeps crashing

If the Dropbox desktop application continues to quit unexpectedly, restart your computer and try again.

If the issue continues, identify the problem by following this troubleshooting guide:

Are you using the latest version of the Dropbox desktop app?

Re-install the Dropbox desktop app to ensure you’re using the latest version. 

Are you syncing a very large amount (in the hundreds of thousands) of files at one time?

Use Selective Sync to sync fewer files to your computer or sync them in smaller batches. (They’ll still be available in your Dropbox account online).

Are you adding a very large amount of files to your Dropbox folder at one time?

Add files to your Dropbox folder in smaller batches.

Are you running out of space on your computer’s hard drive? 

Delete applications and files from your computer to clear up storage space.

Use Smart Sync or Selective Sync to limit the number of files you sync to your computer, while keeping them stored in your Dropbox account online.

Did you recently install an application onto your computer that could be causing a conflict? 

Uninstall the suspected application to determine if it’s causing the problem, and then contact us for further help.

Re: I installed a new dropbox app on my new computer, but it won't sync.

Lusil
Dropboxer

Thanks for the additional info, @ysjin90!

Could you have a look and see if there's a third party app that's hindering the desktop app from running, like a security app? 

You can also temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I installed a new dropbox app on my new computer, but it won't sync.

SLBBE
Explorer | Level 4

Same problem here in Korea,

I did follow all your guides, but it dosen' work yet.

Any other things? that i can do ? 

Re: I installed a new dropbox app on my new computer, but it won't sync.

Lusil
Dropboxer

Hi @SLBBE

Thanks for trying the previous suggestions out for me! 

I've followed up with a ticket so that we can have a better look into this. When you have the chance, please check your inbox. 

Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: I installed a new dropbox app on my new computer, but it won't sync.

ysjin90
Explorer | Level 4

Maybe...is there any problem with Samsung Galaxy promotion?

I found one common factor.

Dropbox users in Korea with this problem had done samsung galaxy promotion.

Could you check about it? And if you need some more information or screenshot, etc...Please ask me!

Re: I installed a new dropbox app on my new computer, but it won't sync.

briankang00
New member | Level 2

Same problem has happened to me.

My desktop OS is window8 korea version.

Dropbox need to solve this problem quickly.

 

Re: I installed a new dropbox app on my new computer, but it won't sync.

Lusil
Dropboxer

Thanks for checking back, @ysjin90

I was able to locate your support request and have passed your comments along to the member of my team reviewing this for you. 

I can see that they replied to you, so please check your inbox for their latest message and you'll take it from there. 

Also, @briankang00, could you please provide me with some additional info? Are you also getting the same error message? Are you having trouble syncing or starting the desktop app?

Any further details on this would be very helpful. Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Lusil Dropboxer
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    briankang00 New member | Level 2
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    ysjin90 Explorer | Level 4
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