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I installed the app, but when I click the icon it takes me to the File Explorer instead of the app.

I installed the app, but when I click the icon it takes me to the File Explorer instead of the app.

Steve518
Explorer | Level 4

Dropbox was working great on my computer.  Then I bought a new computer.  I downloaded and installed the Dropbox program on the new computer.  But when I click on the desktop icon it takes me to file explorer where I can see my drop box documents, not to the Dropbox desktop app like it did on the old computer.  What can you suggest?

4 Replies 4

Re: Trouble installing

Daphne
Dropboxer
Hi @Steve518, thanks for posting!

When you open the Dropbox folder in the File Explorer, can you right click one of the files/folders there and see if you can choose "View in Dropbox"?

Otherwise, can you go to the General tab in the app preferences and select to open files in the app rather than File Explorer?

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I installed the app, but when I click the icon it takes me to the File Explorer instead of the a

Fernanda Castillo
Explorer | Level 4

Hi! download "DropBox for S mode" you can found it in Microsoft Store.

Re: Trouble installing

Steve518
Explorer | Level 4

Thanks, your suggestion worked.  Everything is back to normal.  Appreciate the community and your taking time to help me

Re: Trouble installing

Fernanda Castillo
Explorer | Level 4

You are welcome! I aprecciate your like in my comment!

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