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I installed the desktop app any all my files on my computer are missing, what happened?

I installed the desktop app any all my files on my computer are missing, what happened?

Libbycroad
New member | Level 2

I’ve just downloaded Dropbox on to my pc and I’m freaking out as ALL of my files on my computer have disappeared.... what is going on? Please someone help before I have a heart attack.

1 Reply 1

Re: I installed the desktop app any all my files on my computer are missing, what happened?

Daphne
Dropboxer

Hello @Libbycroad, I hope you're well today!

 

It sounds like you enabled the backup of your Desktop, Documents and Downloads folder when installing the desktop app on your computer.

 

Can you see the files that you're looking for within the Dropbox folder on your computer?

 

If you'd like to disable this feature, please follow the steps outlined towards the bottom of this article and then move the files back to their original location from the backup folder in Dropbox.

 

Keep me posted with any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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