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I keep getting "Dropbox refuses to connect" error pages how do I fix this??

I keep getting "Dropbox refuses to connect" error pages how do I fix this??

LordRugby
Helpful | Level 5

Hi when I use the dropbox plugin I get this message. I have tried everything . please see screen shot

Dropbox plugin error.PNG

1 Accepted Solution

Accepted Solutions

Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

Smokey Bluntson
Helpful | Level 6

@ken l.19 @Lusil @LordRugby @GGx @codina 

 

It's fixed! They mustve updated the code, they also emailed me to 

confirm and it works for me. 

View solution in original post

31 Replies 31

Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

Lusil
Dropboxer
Hello @LordRugby, let's see what we can do here. 

Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

Have a look and let me know of any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

RHW1
Explorer | Level 4

I have exactly the same problem. It started suddenly after using the Dropbox extension for a long time. I have no trouble visiting the Dropbox website or adding files to it.

 

Help! 

Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

Jay
Dropboxer
Hi @RHW1, could you try uninstalling the extension, rebooting the browser, and re-installing it to see if it helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

LordRugby
Helpful | Level 5

Hi yes I have already did those thing and more!, never had an issue till now

Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

Jay
Dropboxer
Hi @LordRugby, you can try contacting support to see if they're able to investigate this matter in more detail from their end.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

ken l.19
Helpful | Level 6

I get the same error message. I have re-installed the extension and it still refuses to connect.  Will not work in Edge or Chrome.  I am on windows 7 pro

 

Anyone with a solution??

 

thanks

Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

Smokey Bluntson
Helpful | Level 6

I have the same issue, this is what I did to try to fix it with no success

 

-Reset all of my network settings

-Deleted Chrome 3 times - including local files (and then re-installed)

-Cleared cache and cookies

-Removed and re-added extension

-Had my brother in another state and network freshly add the extension(he had the same problem) 

 

I have 3 support tickets out right now and not a single one has been answered, it has been over 24 hours, this is clearly a chrome extension issue on their end

Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

Walter
Dropboxer
Hey there @ken l.19 & @Smokey Bluntson; sorry to jump in here.

Could you try the steps mentioned in this discussion and let us now if they helped improve matters for you?

Thanks so much!
 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I keep getting "Dropbox refuses to connect" error pages how do I fix this??

ken l.19
Helpful | Level 6

is this the correct list to see if I am getting blocked by our VPN or Antivirus?

Anyone in particular??

 

  • db.tt
  • dropbox.com
  • dropboxapi.com
  • dropboxbusiness.com
  • dropboxcaptcha.com
  • dropboxforums.com
  • dropboxforum.com
  • dropboxinsiders.com
  • dropboxmail.com
  • dropboxpartners.com
  • dropboxstatic.com
  • dropboxteam.com
  • dropbox.tech
  • dropbox.zendesk.com
  • getdropbox.com
  • cdn.arkoselabs.com
  • dropbox-api.arkoselabs.com
  • dropbox-dns.com
  • www.google.com/recaptcha/
  • apis.google.com/js/
  • www.gstatic.com/recaptcha/
  • paper-attachments.s3.amazonaws.com

Thank you

Ken

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