cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

I'm facing an issue accessing my Recent files in Dropbox through Files app. Why?

Explorer | Level 3

There is very strange behavior when I work with files from Dropbox location in Files app on iPhone.

Sometime file opened from Dropbox location appears in Recents tab, sometimes not. If a file appears in Recents tab it disappears next time I open Files app.

1 Reply 1
Highlighted

Re: Recents tab in iOS app

Dropboxer
Dropboxer
Hey @LeMur, thanks for checking in on the Community on this matter! 
 
For starters, I’ve located your ticket on our system & I’ve made sure to reply back to you there, however feel free to choose the channel you’d prefer. 
 
Since the Files app is currently owned & maintained by apple, we usually recommend switching to the Dropbox mobile app as an alternative option. Generally speaking however, there are some Dropbox features that aren’t available on the Files app, such as accessing content in the Dropbox folder while offline. Have you checked whether this is happening in this case?  
 
Keep me posted whenever you have a minute & enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Polls
Do you know how to organize your files and folders?
<b>We have created a guide on folder best practice, so you can get organized now <a href="https://www.dropboxforum.com/t5/Business-Tips-tricks/Folder-structure-best-practice/m-p/428456#M39"><u>check it out here</u></a>.</b>

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?