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I'm facing an issue, since I formatted my device & re-installed Dropbox. Why?

Explorer | Level 3

I re-installed my system, on my Mac, and installed DropBox. 
Sorry that the picture isn't here, I can't figure out how to.  'However, the option in the folder shows this: 

     http://tinyurl.com/yagd84ew

But, this is what's in the folder: 

     http://tinyurl.com/yd8pan8a

Help?!?

4 Replies 4
Highlighted

Re: Wrong install

Dropboxer
Dropboxer
Hey there (@Robert W.80), I’d happily follow-up on your query & further advise you on the matter.
 
As the screenshot hasn’t reached my end, could you include a shared link (if you’re comfortable sharing of course) to the screenshots you had included in your initial message in your next post here, so as to get a better idea of your question (note: please omit any personal info if you do so).
 
In case the files contain personal info that shouldn’t be revealed in a public discussion, I could also reach out to you on my end, so please do keep me updated on how you’d like us to proceed on this discussion. Thanks in advance & I’ll be awaiting your next reply! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: Wrong install

Explorer | Level 3

Awesome!   The links that I'd posted were shortcut names for files in DropBox!

I'll retype what I'd written, with the full URLs.  Thank you, oh so much!

I re-installed my system, on my Mac, and installed DropBox. 
Sorry that the picture isn't here, I can't figure out how to.  'However, the option in the folder shows this: 

     https://www.dropbox.com/home/Screenshots?preview=Screenshot+2018-12-22+06.49.01.png

But, this is what's in the folder: 

     https://www.dropbox.com/home/Screenshots?preview=Screenshot+2018-12-22+06.51.19.png

Help?!?

Highlighted

Re: Wrong install

Explorer | Level 3
After being on with DropBox support, for quite a bit, it was solved! They’re awesome, bar none!
Highlighted

Re: Wrong install

Dropboxer
Dropboxer

Happy to hear it’s sorted for you now @Robert W.80 & thanks a lot for looping back to me on the progress! We’re always just a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out here at any time. Again, thanks for posting your question on our Community & I hope you have a lovely rest of your day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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