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I'm getting an Error 2 when installing the desktop app

I'm getting an Error 2 when installing the desktop app

catherineyue
Explorer | Level 4

Hi, 

 

I try to install dropbox on my new pc (win10) but I constantly get this error 2 message after installation. I have tried the methods that I could find in this forum but none of them worked. Apparently when I installa an older version of dropbox, the installation was successful but Dropbox does not allow me to sign in because it is an older version. Any idea how to solve this issue? Thanks!

10 Replies 10

Re: I'm getting an Error 2 when installing the desktop app

Jay
Dropboxer

Hi @catherineyue, thanks for posting on the Community!

 

Could you try the steps on this post to see if they help with the issue?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm getting an Error 2 when installing the desktop app

catherineyue
Explorer | Level 4

Dear Jane,

 

Prior to posting this, I searched and tried all methods that you have mentioned in the post for a few times. Unfortunately, it did not work.

Re: I'm getting an Error 2 when installing the desktop app

catherineyue
Explorer | Level 4

Hi Jay, 

 

I read this thread from the beginning to the end and tried all methods that have been posted here. They did not help. Is there a way to use older version? It could be installed on my PC but I could not sign in. Thanks!

Re: I'm getting an Error 2 when installing the desktop app

Jay
Dropboxer

Thanks for the update, I’m looking into this matter in more detail. I appreciate your patience!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I'm getting an Error 2 when installing the desktop app

José F.2
Explorer | Level 3

Hello! I have the same problem. Did you solve yours? Thank you

Re: I'm getting an Error 2 when installing the desktop app

José F.2
Explorer | Level 3

Hello Jay, I have the same problem. Can you solve it? Thank you

Re: I'm getting an Error 2 when installing the desktop app

meary
Explorer | Level 4

I'm getting the same problem on both of our Windows 10 PCs, one is Pro, the other is Home.  Think I've done everything suggested in these threads.  About ready to remove the thing.

Re: I'm getting an Error 2 when installing the desktop app

José F.2
Explorer | Level 3

I understand, but I pay my Dropbox and need it to work!

Re: I'm getting an Error 2 when installing the desktop app

catherineyue
Explorer | Level 4

Hey Jay,

 

It's been 2 monts.. any update?

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Top contributors to this post

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    meary Explorer | Level 4
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    catherineyue Explorer | Level 4
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    José F.2 Explorer | Level 3
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