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Re: Unable to install the Dropbox app

Dropboxer
Dropboxer

I'm very glad to hear that you got to the bottom of this @lindsleynathan!

Also, thank you for taking the time to get back to us here and let us know what worked for you in the end. I'm sure that this will be helpful for others having the same issue.

Please feel free to give me a nudge if you need anything.

Hope you have a great weekend ahead!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: installation error 2 - win 7

Explorer | Level 3

The proposed solution did not work.  I am still getting error 2.  Can you please post another fix to this?

Highlighted

Re: installation error 2 - win 7

Dropboxer
Dropboxer

Hey @eborda, sorry to hear that you’re experiencing this issue. 

 

Have you checked @lindsleynathan’s post (bottom of the page) to see if that may apply to you? 

 

If it does not, then please check Jane’s reply here, and follow the steps carefully to see if your issue will be resolved. 

 

Also, when the time comes to install our app again, in the above steps, please use our offline installer package. You can download it here, and then double-click on it to start the installation process. 

 

Let me know how it works out. 

Cheers


Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm getting Error 2 when installing on Windows 10

Explorer | Level 3

Good day!
I have been using Dropbox for a long time. But on windows 10, recently dropbox stopped syncing some files. After removing it from the computer, I can’t install the dropbox again. Error 2 is always issued. I have already tried all the possible methods described on the Internet. Deleted all files, folders with the name dropbox. Cleared in the registry. Removed all the dubious software on my computer, antivirus, etc. Disabled the firewall. Configured the environment variable Path. Nothing helps. The latest version 94.4.384 is not installed, returning error 2. Old versions (79.4.143 and 77.3.127) are installed successfully without errors, but the dropbox refuses to work on them, saying that they are out of date.
A lot of posts on the Internet about this error and no concrete solution DropBox can offer. My profession is a programmer, I understand the issue, but after spending 2 days, I still could not find a solution. It is depressing. You will have to switch to other software if you can not help me.
Dropbox.exe.log protocol:

!! dropbox: assigning process to named job object dbx2772
!! dropbox: assigned process to named job object with handle 00000210
dropbox: loading watchdog
dropbox: loaded watchdog. executing watchdog_main
dropbox: starting main app
dropbox: package full name is <unpackaged>
dropbox: loading bootstrap
dropbox: initializing
dropbox: initializing python 3.7.5
dropbox: setting program path 'C:\Program Files (x86)\Dropbox\Client_94.4.384\Dropbox.exe'
dropbox: setting python path 'C:\Program Files (x86)\Dropbox\Client_94.4.384\94.4.384;C:\Program Files (x86)\Dropbox\Client_94.4.384\94.4.384\python-packages.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\tornado.speedups.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\cryptography.hazmat.bindings._constant_time.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\cryptography.hazmat.bindings._openssl.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\cryptography.hazmat.bindings._padding.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\psutil._psutil_windows.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\win32com.shell.shell.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\lib.cpuid.compiled._cpuid.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\apex._apex.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\lib.crashpad.compiled._crashpad.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\lib.librsyncffi.compiled._librsyncffi.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\enterprise_data.compiled._enterprise_data.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtWidgets.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.sip.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtCore.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtGui.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtWebEngineWidgets.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtWebChannel.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtNetwork.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtWebEngineCore.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtPrintSupport.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\PyQt5.QtWinExtras.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_94.4.384\\94.4.384\\dropbox.infinite.win.compiled._driverinstallation.cp37-win32.pyd'
Highlighted

Re: I'm getting Error 2 when installing on Windows 10

Dropboxer
Dropboxer

Hi @lexayar83, thanks for joining the Community!

 

Could you try the steps in the following Community post to see if they help?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: I'm getting Error 2 when installing on Windows 10

Explorer | Level 3

Yes. I have completed all the points in your guide. But this did not help solve the problem. This is a link to the archive with installation logs: https://www.dropbox.com/s/wj777dlrug4fzbv/DropBoxInstallProblemLog.zip?dl=0

Highlighted

Re: I'm getting Error 2 when installing on Windows 10

Explorer | Level 3

Is that all you can do to help?

Highlighted

Re: I'm getting Error 2 when installing on Windows 10

Dropboxer
Dropboxer

Thanks for the post, I’m looking into other ways to see if we can troubleshoot this matter further.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: installation error 2 - win 7

Explorer | Level 3

Good night, error 2! 
please lokkat it!
!! dropbox: assigning process to named job object dbx1460
!! dropbox: assigned process to named job object with handle 00000224
dropbox: loading watchdog
dropbox: loaded watchdog. executing watchdog_main
dropbox: package full name is <unpackaged>
dropbox: failed to get EnableWindowLauncher flag from registry (error 2)!
dropbox: loading bootstrap
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path 'C:\Program Files (x86)\Dropbox\Client\Dropbox.exe'
dropbox: setting home path 'C:\Program Files (x86)\Dropbox\Client\79.4.143'
dropbox: setting python path 'C:\Program Files (x86)\Dropbox\Client\79.4.143;C:\Program Files (x86)\Dropbox\Client\79.4.143\python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\tornado.speedups.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\cryptography.hazmat.bindings._constant_time.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\cryptography.hazmat.bindings._openssl.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\cryptography.hazmat.bindings._padding.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\psutil._psutil_windows.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.kernel32.compiled._winffi_kernel32.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\win32com.shell.shell.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winshell.compiled._winshell.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\cpuid.compiled._cpuid.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\apex._apex.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\crashpad.compiled._Crashpad.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\librsyncffi.compiled._librsyncffi.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\enterprise_data.compiled._enterprise_data.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winenumhandles.compiled._WinEnumHandles.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winscreenshot.compiled._CaptureScreenshot.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtWidgets.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.sip.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtCore.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtGui.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.shell32.compiled._winffi_shell32.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winreindex.compiled._winreindex.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.iphlpapi.compiled._winffi_iphlpapi.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.winerror.compiled._winffi_winerror.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.wininet.compiled._winffi_wininet.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\dropbox.infinite.win.compiled._driverinstallation.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtWinExtras.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.user32.compiled._winffi_user32.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winrpcserver.compiled._RPCServer.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winverifysignature.compiled._VerifySignature.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.advapi32.compiled._winffi_advapi32.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtNetwork.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtWebChannel.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtWebEngineCore.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtWebEngineWidgets.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtPrintSupport.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\wind3d11.compiled._wind3d11.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.shcore.compiled._winffi_shcore.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.gdi32.compiled._winffi_gdi32.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\windisplaytoast.compiled._DisplayToast.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\winffi.winhttp.compiled._winffi_winhttp.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\PyQt5.QtWebEngine.cp37-win32.pyd'2020-04-27_21-13-38.png
: Dizzy_face:

Highlighted

Re: installation error 2 - win 7

Dropboxer
Dropboxer

Hi there @romanvrbel, thanks for joining us here!

 

Have you had the chance to check out Sanchez's post above and try the steps there to see if that works for you?

 

Let me know!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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