Are you going to solve the problem? Or will you continue to give the same stupid recommendations that do nothing to help? Many people write to you about different questions about this problem with error 2, you give the same recommendations, and I did not find a single answer that your recommendations helped someone. People, they will not help you here, you can disperse!
We understand that this is not the type of experience that we want you to have with the desktop app.
The Error 2 message is a Windows installer error sent by the OS and not by the Dropbox desktop application. Due to this, we don’t have full visibility to the specific issues occurring under these types of errors. As OS issues may be involved, we can't ensure the stability of the Dropbox desktop application.
The steps previously provided generally resolved the issue for the majority of users, however, in your case it didn’t fix it. I'd suggest trying to install the app on a different computer, if one is available, to see if this narrows down the issue to a rare condition on that one computer.
Again, Error 2 is not something that we can currently control and it's an error that any application could display during installation.
Having said that, I'd like you to know that we logged this issue with our engineering team in the past. They're constantly evaluating the problem and making progress towards a solution.
I had Dropbox installed on 3 computers and worked great until the release of your latest updates. At some point, it stopped working on one computer (it works on the others as before). Reinstall the application does not work. And this is the problem in the latest versions. I install earlier versions and they install perfectly without errors, but they don’t work, because Your service does not work with the old version of the client.
I posted the installation logs for you.
It is clear that this is an operating system error, but the problem is with its incorrect use. All applications run on the operating system, and so you can talk about any errors in the applications. You have released an update that is not compatible with some versions of the OS.
couldn't find this subject exactly but dropbox has been working fine a long time and only recently I've noticed a problem
dropbox works fine from windows explorer and the app worked fine until recently - the app will not boot anything - tried installing the app again and get a error 2 message which means nothing to me
any idea how to get this problem fixed?
would be appreciated
Thanks for getting back to me here!
I'm sorry to hear that the issue persists for you @romanvrbel.
The error message is sent by the OS rather than the desktop app as it's a Windows installer error. This means that we don't have the full visibility into the issue occurring under these types of errors.
The steps that we suggested previously generally resolved this issue for the majority of users. To try and narrow down the issue to a rare condition of this on your computer, I'd suggest trying to install the app on another computer.
Unfortunately, the "Error 2" message is not something that we can control and is an error that could display during the installation of any application.
I'd like to assure you that we've logged the issue with our engineering team in the past and they're always evaluating this issue and are making progress towards a solution.
We'll make sure to keep this thread updated if we have any updates on the matter. In the meantime, please let me know if you have any other questions.
Everytime I try to install dropbox with the installer (on- and offline) it downloads and then tries to install the content but ends up saying that it failed because of error 2. I tried every possible described way to fix this error 2 but not a single one worked, please help
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