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I'm getting an error about a malicious app on my phone, why?

I'm getting an error about a malicious app on my phone, why?

Sandra0102
New member | Level 2

Hi I am getting a message saying
SERCURITY ALERT
Another app on your phone may be trying to pose as the app you are currently using. The malicious app cant access your account, but linking to dropbox has been disabled as a precaution. Please contact support@dropbox com.

Can I have some help please!

1 Reply 1

Re: Cant Connect

Jay
Dropboxer

Hi @Sandra0102, thanks for joining the Community!

 

You might be getting this error messages because there could be two apps on your phone with the same name, and both are trying to connect to Dropbox. This can happen with free and paid versions of whatever app it is.

 

could you check if you've recently installed an app with the same name and try to uninstall it, or the other copy?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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