I'm getting an error after updating the Windows desktop app

[cwill257]

Hello 

I currently use win 10 and after updating i am getting  a permission error from dropbox

bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: c67694d0-d5b4-485d-9399-bf46583bbe51
pid: 6040
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\WINDOWS\\system32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\User\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\User\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\User\\Dropbox'
real_path='C:\\Users\\User\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Users\\User.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
real_path='C:\\Users\\User.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Users\\User.000\\AppData\\Roaming\\Dropbox\\bin\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Users\\User.000\\AppData\\Roaming\\Dropbox\\bin\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\User.000\AppData\Local\Temp
TEMP: C:\Users\User.000\AppData\Local\Temp
tempdir: 'C:\\Users\\User.000\\AppData\\Local\\Temp'
real_path='C:\\Users\\User.000\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7716, in main_startup
File "dropbox\client\main.pyc", line 2936, in run
File "dropbox\client\main.pyc", line 1717, in startup_low
File "dropbox\client\main.pyc", line 1272, in safe_makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 225, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\User\\AppData\\Local\\Dropbox'

I did the cmd copy paste prompts but the app still is not opening

[Jay]

Hi @cwill257, thanks for posting today!

This is generally an issue when the antivirus or security software is a little too sensitive and is preventing any changes to the Dropbox app.

Could you try temporarily disabling it to see if you can update the app again?

Let me know how it goes!

[cwill257]

hello

i disabled my virus protection and downloaded the software after two times i got it to download but now it doesnt open

[Jay]

Do you get any error message when it fails to open?

Try temporarily quitting the antivirus completely to see if this helps, since there might still be some part of it running in the background.

[cwill257]

i didnt get any message the app would simply not open as far as the virus program i turned it off completly 

[Jay]

It does sound like there's still some issue with the antivirus, which could be preventing the app from loading. Check this article to see if your antivirus is listed there.

If not, I'd recommend contacting the antivirus developers for further assistance on what could be preventing the app from loading.