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I'm getting an error that I need a signal to upgrade?

I'm getting an error that I need a signal to upgrade?

Roxie9
New member | Level 2

Hi everyone,
I've just installed Dropbox app on my Android phone but I can't get access because it says "you don't have signal to upgrade" .... How can I use this app???

1 Accepted Solution

Accepted Solutions

Re: Dropbox App android

Lusil
Dropboxer

Hi there @Roxie9, thanks for posting your question here. 

 

If you've made sure that your connection is consistent, could you have a look at your Security tab to see how many devices are connected to your account? 

 

If you find three or more listed, check your Plan tab and let me know which subscription you are on. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Dropbox App android

Lusil
Dropboxer

Hi there @Roxie9, thanks for posting your question here. 

 

If you've made sure that your connection is consistent, could you have a look at your Security tab to see how many devices are connected to your account? 

 

If you find three or more listed, check your Plan tab and let me know which subscription you are on. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox App android

Roxie9
New member | Level 2
Yes, too devices connected. I've erased some of them and I could access by my app. Thank you so much!!

Re: Dropbox App android

Lusil
Dropboxer

Happy to help, @Roxie9

 

If you have any other questions in the future, you know where to find us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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