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I'm getting an error when trying to load the Dropbox desktop application

I'm getting an error when trying to load the Dropbox desktop application

drgilson
New member | Level 2

"couldn't start dropbox" error message

can't find any help w/error

desktop w/windows 10

synched to a laptop for file sharing

 

1 Accepted Solution

Accepted Solutions

Re: I'm getting an error when trying to load the Dropbox desktop application

drgilson
New member | Level 2

Thanks for responding.  I decided to uninstall the application and reinstall it from the dropbox website.  It's loading OK now.

View solution in original post

3 Replies 3

Re: I'm getting an error when trying to load the Dropbox desktop application

Walter
Dropboxer

Hi @drgilson; welcome to our Community!

 

I'm sorry to hear you're getting an error when trying to start the desktop app on your computer and I'd like to look into this for you. 

 

There should be a blue hyperlink within the error message pop-up you get so can you click on it and forward me the whole error log so I can get a visual too? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm getting an error when trying to load the Dropbox desktop application

drgilson
New member | Level 2

Thanks for responding.  I decided to uninstall the application and reinstall it from the dropbox website.  It's loading OK now.

View solution in original post

Re: I'm getting an error when trying to load the Dropbox desktop application

Walter
Dropboxer

Thanks for keeping me in the loop @drgilson.

 

I'm glad to hear that re-installing the desktop app did the trick for you.

 

Have a lovely weekend and see you around the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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