I'm having an issue with installing the desktop app as it keeps downloading the S mode. Any ideas?

[BB2019]

I had to replace my harddrive so I'm reinstalling dropbox. It keeps downloading in S mode, although my Windows 10 is set for home, and I have never used S mode on this PC. Because of the S mode I can't get my files added to quick access menu etc...An ideas how to fix? I keep installing and uninstalling without any success.

[Walter]

Hey there @BB2019 - sorry to hear about this.

Can you please try our desktop app's offline installer directly and let me know if you're still having this issue?

You'll be able to find our most recent stable version of the app within the page I'm linking below - please give it a go and let me know the results!

https://www.dropbox.com/downloading?build=76.4.126&plat=win&type=full

I hope this helps and please keep me posted!

[BB2019 · Accepted solution]

Got it working. PC was set up to only download from the MS store...so I was constantly getting the S version. Once I tuned that off it downloaded normal and allowed me to add finish setting it up properly. 

[Joe-A]

Hi

I am having a similar issue

Dropbox will not install normally and keeps wanting to install the S mode version from microsoft store

When I go to turn of S mode my pc says "your device not running in S mode 

Have tried using Dropbox 76.4.126 without sucess  

[Walter]

Sorry to hear you're having issues with this @Joe-A. 

Can you please clarify if the device in question is on Windows 10 and using an ARM processor by any chance?

[Joe-A]

Sorry about the delay in getting back to you

Yes its a Surface pro X wth Windows 10 and using an ARM processor 

[Walter]

I see - thanks for clearing this up for me Joe!

As these types of processors aren't supported to run our desktop application, you can alternatively use the Dropbox for S mode app or access your account via the website on your preferred web browsers. 

You can also upvote the relevant idea on the following thread (cross-linking below for reference): 

https://www.dropboxforum.com/t5/Dropbox/Dropbox-for-Win10-on-Snapdragon/idi-p/373438 

I hope this helps to some extent. 

[Joe-A]

Thanks Walter for your insight to this poblem

Regards

Joe

[tbar22]

Interesting.... I'm not going to 'up-vote' something that is a basic necessity.  I'll just cancel my subscription since I can't save files to dropbox (also with a Surface Pro X ).