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I'm having trouble installing the desktop app

I'm having trouble installing the desktop app

Angelo00
New member | Level 2

Help !!!

Bildschirmfoto 2020-09-25 um 04.11.08.png

3 Replies 3

Re: install problem

Lusil
Dropboxer

Hello there @Angelo00, thanks for reaching out to us. 

 

Could you click on the hyperlink and copy-paste the error log that you're given?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: install problem

Angelo00
New member | Level 2

yes sure:

bn.BUILD_KEY: Dropbox
bn.VERSION: 106.4.368
bn.constants.WINDOWS_SHELL_EXT_VERSION: 45
bn.is_frozen: True
machine_id: d4095cb7-62aa-5850-94a9-7547073d10bf
pid: 3097
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lupo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Angelo Guido', pw_dir='/Users/lupo', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='lupo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Angelo Guido', pw_dir='/Users/lupo', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=80
     parent mode=0o40755 uid=0 gid=80
HOME: '/Users/lupo'
appdata: '/Users/lupo/.dropbox'
         real_path='/Users/lupo/.dropbox'
                not found
         parent mode=0o40750 uid=501 gid=20
dropbox_path: None
                    not found
              parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/8d/5zskb07d76n4q7dzzgl71ryr0000gn/T'
         real_path='/private/var/folders/8d/5zskb07d76n4q7dzzgl71ryr0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7720, in main_startup
  File "dropbox/client/main.pyc", line 2956, in run
  File "dropbox/client/main.pyc", line 1554, in startup_low
  File "dropbox/client/reporting/event.pyc", line 474, in __init__
  File "dropbox/client/reporting/event.pyc", line 486, in _initialize_reporting_thread_controller
  File "dropbox/client/reporting/persistent_events.pyc", line 68, in __init__
  File "dropbox/client/reporting/persistent_events.pyc", line 228, in __init__
  File "dropbox/client/reporting/event_log.pyc", line 119, in __init__
  File "dropbox/client/main.pyc", line 1265, in safe_makedirs
  File "os.pyc", line 213, in makedirs
  File "os.pyc", line 223, in makedirs
PermissionError: [Errno 1] Operation not permitted: '/Users/lupo/.dropbox'

 

Re: install problem

Lusil
Dropboxer

Thanks for your swift reply, @Angelo00.

 

This error may refer to your Home directory being "locked".

 

In this case, you can try the following steps in the order listed:

  • Right-click on your Home folder /Users/{your username}
  • Choose Get Info.
  • Uncheck the "Locked" checkbox.

If you have intentionally locked any folders in your Home folder, this will unlock them, so you can re-lock them again afterwards.

 

Let me know if this helps, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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