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I'm having trouble logging into my Windows 10 desktop app

I'm having trouble logging into my Windows 10 desktop app

AlainM66
Explorer | Level 4

Hello,

I install the latest Dropbox a newly installed Laptop with W10.

When I try to login, I get this:

The window is too short and cannot be expand.

I can't see what to fill in and therefor cannot login.

It's creazy.

What can I do?

db.png

1 Accepted Solution

Accepted Solutions

Re: login problem with W10

Jay
Dropboxer

Glad to hear it’s resolved now with the image size.

If you have two connected devices, and you’re on a free account, you should still be able to connect one more device.

Can you check here to see if there’s any extra devices on your account that you can unlink?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: login problem with W10

Jay
Dropboxer
Hi Alain, as the login page in the app is using a browser, could you try amending the zoom settings on your default browser to see if this helps?
 
Try also holding the Ctrl button and scrolling down on the mouse wheel, or Ctrl and the minus symbol.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: login problem with W10

AlainM66
Explorer | Level 4

Hello 

I tried both solutions and nothing helps. The ctrl-scroll does not do anything (which I thought it would as it usually works with other Apps)

I can't even change the size of the "Set up dropbox" window to make it bigger.

It's W10 64bit and latest (greatest?) Dropbox installer.

Re: login problem with W10

Elixir
Super User

Hi @AlainM66 Do you happen to have dropbox installed (and connected to the same account that you wish you log in your laptop) on a mobile device? If not, is it possible to install and login to your dropbox account in a mobile device? In that way, you may be able to install and connect your computer without directly entering email and password on the computer by using the Connect a Computer feature. More details here - https://help.dropbox.com/installs-integrations/mobile/connect-computer

Re: login problem with W10

AlainM66
Explorer | Level 4

Hello

I found the problem ... so simple... the display setting was set to 150% in "scale and layout". I changed to 100% and now it looks ok.

Strange anyway that the window had the same original size.

Anyway I could login now... but not really as I have already 2 devices connected to my account, but that's another problem.

Re: login problem with W10

Jay
Dropboxer

Glad to hear it’s resolved now with the image size.

If you have two connected devices, and you’re on a free account, you should still be able to connect one more device.

Can you check here to see if there’s any extra devices on your account that you can unlink?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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