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I'm having trouble logging into my account

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I'm having trouble logging into my account

New member | Level 2
New member | Level 2

file:///C:/Users/Johans/AppData/Local/Temp/dropbox_errorfjbgi96f.txt

1 Accepted Solution

Accepted Solutions
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Re: Logging in

Dropboxer
Dropboxer

Hey there @Jobo - welcome to our forums!

From what I understand you're having an issue logging into your Dropbox account from your desktop app on a Windows computer - feel free to correct me if I got anything wrong.

In order to further investigate, I'll need to see the full error log that corresponds to the error message pop-up you're getting which you can obtain by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. Send me that so I can have a further look into this issue for you. 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

1 Reply 1
Highlighted

Re: Logging in

Dropboxer
Dropboxer

Hey there @Jobo - welcome to our forums!

From what I understand you're having an issue logging into your Dropbox account from your desktop app on a Windows computer - feel free to correct me if I got anything wrong.

In order to further investigate, I'll need to see the full error log that corresponds to the error message pop-up you're getting which you can obtain by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. Send me that so I can have a further look into this issue for you. 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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